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Professional Receptionist Training – Level 2
Classroom Course


Professional Receptionist
Training – Level 2

Course Code



1 Day

Awarded by

ABC Awards

Course Fees

£299 £199(inc. VAT)

Assessment Included

Create that powerful first impression! A Receptionist is the first point of contact for customers. Being a great Receptionist is a skill that will make you an attractive candidate to many employers and organisations. It is an asset for companies. The Professional Receptionist Training – Level 2 is a 1 day Masterclass and excellent course to give you a jumpstart to a career as a Receptionist. It is a high-earning position and the perfect way to advance in your field.

A Receptionist has a significant role and responsibilities. It is not limited to telephone handling duties, there is so much more. There are meetings to schedule and organise, and general administrative tasks to deal with.  The training will enable you to become an efficient and reliable Receptionist.

We are one of the best classroom training providers for education by offering Professional Receptionist training in London. Our 1 day course is popular, highly rated and recommended by our previous learners. Individuals can learn in a great classroom setting along with other benefits which include printed course material, stationery and refreshments. The course will feature 9 modules and an individualised action plan that will discuss the role of a Receptionist at great length.


When can I start?


CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
To be confirmed to be confirmed To be confirmed To be confirmed

♦ Competitive pricing.

♦ Small class sizes.

♦ Friendly, attentive staff for flexible helpful service.

♦ Have a positive attitude and give a good first impression

♦ Learn how to provide outstanding customer service

♦ Have personable manners and efficient work ethic in an office environment

  • In this Professional Receptionist Training – Level 2 Class, you will study:
  • ♦ The importance of Receptionist position to the organization.
  • ♦ Your Attitude
  • ♦ The Importance of the “Corporate Brand”
  • ♦ Excellence in Customer Service
  • ♦ Your Telephone Image
  • ♦ Handling Difficult People
  • ♦ Effective and Professional Email Communication
  • ♦ Improving your Listening Skills
  • ♦ Components of a Professional Image
  • ♦ Being a Gracious Host
  • ♦ Creating your Action Plan

♦ Training in full air-conditioned facilities from an experienced instructor.

♦ Extra course material.

♦ You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards which has no any additional cost.

♦ Free access to the online version of the course.

♦ A full colour training manual.

♦ The exercises that you have worked on during your course to allow you to practice afterwards.

♦ Refreshments through the day.

♦ Printed course manual.

♦ USB stick to take the exercises away.

♦ Stationaries (Notebook, and Pen).

♦ Access to Computers if needed free Wi-Fi.

♦ Access to breakout area.

   ♦ Have a clear understanding of how the roles and responsibilities of a Professional Receptionist.

   ♦ Making an excellent first impression on visitors.

   ♦ Learning to multitask with telephone calls to callers and meeting and greeting visitors face to face.

   ♦ Having a positive mindset and good attitude that it translates across the entire office.

   ♦ Learning to keep calm in the midst of challenging conversations with customers.

   ♦ Developing good telephone etiquette and taking accurate messages.

   ♦ Being in charge of scheduling meetings for managers.

   ♦ Performing general administrative tasks.

The Professional Receptionist Training – Level 2 course is suitable for anyone who wants to take on the role of Receptionist. The course is also helpful to Secretaries, Personal Assistants and Executive Assistants.  

♦ You need to be at least 16 years old

♦ You should have a basic grasp of English, Maths and IT

♦ You will receive an accredited Professional Receptionist Training – Level 2 Training certificate upon successful completion of the course.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards.

  • Once you successfully complete the Professional Receptionist Training – Level 2 course you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is calculated according to https://www.payscale.com.
  • ♦ Receptionist – (£16,283 per annum)
  • ♦ Hotel Receptionist – (£7.31 per hour)
  • ♦ Front-Desk Receptionist – (£16,771 per annum)

The course is conducted by an experienced tutor (Gregory) who has worked in leading hotel chains over the last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure learners gain all the essential skills to work in the hospitality industry, and have a great learning experience during the course. The Hotel Receptionist Class is a full-fledged one day Masterclass to equip individuals for a bright future.

Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.

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Awarded By

Accredited Partners

Jessica Waynes

"I was able to learn the main duties and responsibilities of a receptionist. This course helped me to get a desired certification so that my career could be further developed."

Katherine Felton

" I loved the style of teaching, which motivated me to learn harder and finish my course. Very interesting course indeed."

Asher Walter

"This was a very useful course for me in my workplace, and I was able to use the things I have learnt in practice, which is a great chance for me. Really enjoyed this course and the content it provided."

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Request In House

We can arrange to deliver all our public courses at your premises. In house training offers advantages over booking public courses including:

     ♦ cost savings

     ♦ avoidance of travel expenses

     ♦ tailoring to meet specific needs

Simply fill out the form below or contact our support team.


Verify your certificate

In order to guarantee the authenticity of Global Edulink certificates, every learner is assigned a unique ID that can be used to verify their certificate details. This will be found on the bottom left of the certificate. The page with verification results will display the name of the student, the qualification he/she received, and the date their certificate was issued. If you need further assistance verifying a student's certificate, please contact us at [email protected] or call us on +4420-3409-7966.


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