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What Will I Learn?

Learn practical knowledge on the job functions of office administrators, pas and secretaries
Opportunity to gain the relevant skills and knowledge on how to handle confidential documents and minutes of the company
Learn useful tips on business e-mail writing and note taking
Learn the fundamentals of customer service, handling telephone calls and booking appointments
Improve skills on petty cash, invoicing and managing payroll
Learn how to become a confident and efficient individual within the organisation

Would you like a well paid career with room for progression?

If you are interested in gaining a position as a highly paid Office Administrator, Secretary, or Personal Assistant, then this qualification from Global Edulink is the perfect opportunity. The course focuses on building practical knowledge, so that upon successful completion you are fully prepared for work. Whether you are a complete beginner or have some experience, this course covers everything in a concise manner.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is it for This course is especially suited for Office Administrators, PAs and Secretaries looking to further their careers
Entry Requirements Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
Course Details This Diploma in Executive Secretarial and Personal Assistant covers the topics listed under the curriculum.
Benefits you will gain
  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support
Method of Assessment At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Certification Successful candidates will be awarded certificates for “Diploma in Executive Secretarial & Personal Assistant Training“.
Career Path

On completion of the course, you will have many different career paths open to you, including: 

  • PA
  • Secretary
  • Legal Secretary
  • Medical Secretary
  • Executive Assistant


Common Career Paths For Secretary



Course Curriculum

1. job functions and description of a secretary/ and pa
Job functions and Description of a Secretary/ PA 00:00:00
2. diary management
Diary Management 00:00:00
Diary and Time Management with Outlook 01:26:00
3. business reports and letter writing
Business Writing Skills 02:00:00
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing 00:00:00
4. e-mails writing tips
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
5. handling confidential documents
Handling Confidential Documents 00:00:00
6. successful meeting minutes
Taking Minutes 00:23:00
7. note taking
Note Taking 00:40:00
Exercise Files: Note Taking 00:00:00
8. data management, record keeping and filing
Data Management & Record Keeping 00:00:00
9. appointment booking and arranging interviews
Appointment Booking and Arrange an Interview 00:12:00
10. delivering postal mail
Delivering Postal Mail 00:33:00
11. dictating
Dictating 01:09:00
Exercise Files Dictation 00:00:00
12. customer service and telephone handling skills
Customer Service Basics Over the Phone 00:30:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Developing Inbound & Outbound Telephone Skills 00:30:00
Hot Telephone Tips 00:12:00
13. organising a meeting
Organising a Meeting 00:00:00
Exercise Files: Organising Meeting 00:00:00
14. bookkeeping
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 00:00:00
Taxes 00:25:00
15. invoicing/petty cash
Invoicing and Petty cash 00:00:00
16. document proofreading
Document Proofreading 00:00:00
17. quickbooks for payroll management
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management 00:00:00
18. tips for speed reading
Tips for Speed Reading 00:07:00
19. creating an effective cv and cover letter
Business Resumes & Job Applications 01:00:00
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
20. time management
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management 00:00:00
21. motivating employees
Motivating Employees 00:24:00
22. typing speed development
Effective Typing 00:00:00
23. microsoft word
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016 00:00:00
24. microsoft excel
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016 00:00:00
25. microsoft powerpoint
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering the Presentation 00:26:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016 00:00:00
26. microsoft outlook
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
mock exam
Mock Exam: Executive Secretarial and PA 01:00:00
final exam
Exam: Executive Secretarial and PA 01:00:00
£249 £69 (inc. VAT)

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  • 365 Days
  • Course Certificate
  • 45Guided Learning Hours
  • Course Material
  • 26 Number of Modules
  • Exam Included

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CPD Accredited

Accredited Qualification


Unit Summary


Accredited by CPD & iAP

Awarded by iAP

CPD Accredited

CPD Membership No: 10582

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Build Your CV Here
cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.

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Course Reviews


14 ratings
  1. smanson73


    Really good course and it was all printable which is great for when I want to look back through it.

  2. Lauren Smith

    it has opened many doors for me.

    I got provided with great customer service because I needed help with what course to choose and they helped me and eventually. I am currently doing the Executive secretarial and personal assistant course and I love it, by doing this course I know what I want to do in my career, it has opened many doors for me. Thanks a lot for the support.

  3. Johnson pipe

    Love Global Edulink

    Staff where brilliant, helped me through every task, the course itself was very interesting, Love Global Edulink, would recommend to anyone