What Will I Learn?
When information needs to be given quickly, there’s no better way than by email. However, with the benefit of speed come problems that are not always predictable unless employees are informed.
In this course, Global Edulink, a leading UK training provider, aims to give you the tools with which to be confident when writing business emails. We want you to understand: how to establish email connectivity, what to consider before typing and sending an email, how to compose concise and effective messages, types of topics or language that should not feature in an email, and what company policies exist surrounding email communication. These lessons help participants evaluate their own email communications to ensure that recipients will not misinterpret them in any way.
Global Edulink believes this email etiquette course can help employees understand the appropriate use of email whilst at work, as well as behaviours they should avoid.
By the end of the course learners should know the following regarding email etiquette:
- When to use the Reply, all button
- How to refrain from sending emotionally-charged emails
- How the To, CC and BCC fields should be correctly used
- Effective use of the email subject line
- How to zip and reference large attachments
- How to keep messages brief and limit back-and-forth exchanges
- The correct way to email article links by summarising them
|Who is this course aimed at?||
|Method of assessment||At the end of the course learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.|
|Certification||Successful candidates will be awarded a Certificate in Email Etiquette.|
|Progression and career path||This certificate is not a job qualification and hence, will not qualify you for any specific job role in the corporate world. However, since emails are being used frequently by organisations for various purposes, this course will be of massive benefit for you in your job hunt and career progression.
|1.getting started with email|
|Introduction to Email Etiquette||00:19:00|
|Key Considerations of Email||00:10:00|
|Understanding Email Composition||00:07:00|
|4.email writing skills|
|Email Writing Techniques||00:11:00|
|Efficient Emailing Writing Skills||00:04:00|
|Definition of Netiquette||00:16:00|
|7.company email policies|
|Understanding Company Email Policies||00:12:00|
|Module Book 01 – Business Writing||05:00:00|
|Mock Exam: Email Etiquette||00:40:00|
|Exam: Email Etiquette||00:40:00|