Email Etiquette

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 12 Guided Learning Hours (12)
Course Materialr Course Material
Number of Modules 06 Number of Modules 06
4.5( 2 REVIEWS )

Accredited By


What Will I Learn?

Learn how to avoid sending emotionally-charged emails and when to use the Reply all button
Understand how the To, CC and BCC fields in an email should be used effectively
Ability to use the subject line of the email in an appropriate manner
Learn the zip and reference sections for large attachments
Gain a sound knowledge on how to keep email messages brief and limit official exchanges
Learn the correct way to email the different article links by summarising them in an effective manner


When information needs to be given quickly, there’s no better way than by email. However, with the benefit of speed come problems that are not always predictable unless employees are informed.

In this Email Etiquette course (USA Standards), Global Edulink, a leading UK training provider, aims to give you the tools with which to be confident when writing business emails.  We want you to understand: how to establish email connectivity, what to consider before typing and sending an email, how to compose concise and effective messages, types of topics or language that should not feature in an email, and what company policies exist surrounding email communication.  These lessons help participants evaluate their own email communications to ensure that recipients will not misinterpret them in any way.

Global Edulink believes this email etiquette course can help employees understand the appropriate use of email whilst at work, as well as behaviours they should avoid.

Please Note: This Course is Based on USA Standards.

By the end of the course learners should know the following regarding email etiquette:

  • When to use the Reply, all button
  • How to refrain from sending emotionally-charged emails
  • How the To, CC and BCC fields should be correctly used
  • Effective use of the email subject line
  • How to zip and reference large attachments
  • How to keep messages brief and limit back-and-forth exchanges
  • The correct way to email article links by summarising them
  • Who is this course aimed at?
  • Entry requirements
  • Method of assessment
  • Certification
  • Progression and career path
  • Other Benefits
  • Individuals who have just finished education
  • Those new to employment
  • People who are in employment and want to brush up on their business writing skills
  • Those running their own business
  • This course is available to all learners, of all academic backgrounds. Having good education background would be advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.
At the end of the course learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded a Certificate in Email Etiquette.
This certificate is not a job qualification and hence, will not qualify you for any specific job role in the corporate world. However, since emails are being used frequently by organisations for various purposes, this course will be of massive benefit for you in your job hunt and career progression.
  • Any form of work or business as email is in widespread use in modern day life.
  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying TOTUM Discount Card
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1.Getting Started With Email
Introduction to Email Etiquette 00:19:00
2.Email Considerations
Key Considerations of Email 00:10:00
3.Email Composition
Understanding Email Composition 00:07:00
4.Email Writing Skills
Email Writing Techniques 00:11:00
5.Efficient Emailing
Efficient Emailing Writing Skills 00:04:00
Definition of Netiquette 00:16:00
7.Company Email Policies
Understanding Company Email Policies 00:12:00
Text Materials
Module Book 01 – Business Writing
Mock Exam
Mock Exam: Email Etiquette 00:40:00
Final Exam
Exam: Email Etiquette 00:40:00
Certificate Download Guide
Certificate Download Guide 00:03:00

Students feedback


Average rating (2)
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    O E


    October 07, 2020
    It was interesting!

    It was fun to learn about email etiquette!

    A S

    Amit Shur

    August 14, 2018
    Good course, thanks!

    Some recommendations did seem unrelated to 2018’s reality, but overall a good course!
    I am a senior software developer, only sent to this course due to a conflict between myself and my CEO, so knew most of the materials. However considering the course from a beginner’s perspective, I think it can be very helpful and beneficial.
    Thanks guys!

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