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What Will I Learn?

Learn how to avoid sending emotionally-charged emails and when to use the Reply all button
Understand how the To, CC and BCC fields in an email should be used effectively
Ability to use the subject line of the email in an appropriate manner
Learn the zip and reference sections for large attachments
Gain a sound knowledge on how to keep email messages brief and limit official exchanges
Learn the correct way to email the different article links by summarising them in an effective manner


When information needs to be given quickly, there’s no better way than by email. However, with the benefit of speed come problems that are not always predictable unless employees are informed.

In this course, Global Edulink, a leading UK training provider, aims to give you the tools with which to be confident when writing business emails.  We want you to understand: how to establish email connectivity, what to consider before typing and sending an email, how to compose concise and effective messages, types of topics or language that should not feature in an email, and what company policies exist surrounding email communication.  These lessons help participants evaluate their own email communications to ensure that recipients will not misinterpret them in any way.

Global Edulink believes this email etiquette course can help employees understand the appropriate use of email whilst at work, as well as behaviours they should avoid.

By the end of the course learners should know the following regarding email etiquette:

  • When to use the Reply, all button
  • How to refrain from sending emotionally-charged emails
  • How the To, CC and BCC fields should be correctly used
  • Effective use of the email subject line
  • How to zip and reference large attachments
  • How to keep messages brief and limit back-and-forth exchanges
  • The correct way to email article links by summarising them

Who is it for?

  • Individuals who have just finished education
  • Those new to employment
  • People who are in employment and want to brush up on their business writing skills
  • Those running their own business

Benefits you will gain:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds. Having good education background would be advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Method of Assessment:

At the end of the course learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded a certificate in Email Etiquette.

Career Path:

  • Any form of work or business as email is in widespread use in modern day life.

Course Curriculum

1.getting started with email
Introduction to Email Etiquette 00:19:00
2.email considerations
Key Considerations of Email 00:10:00
3.email composition
Understanding Email Composition 00:07:00
4.email writing skills
Email Writing Techniques 00:11:00
5.efficient emailing
Efficient Emailing Writing Skills 00:04:00
Definition of Netiquette 00:16:00
7.company email policies
Understanding Company Email Policies 00:12:00
text materials
Module Book 01 – Business Writing 05:00:00
mock exam
Mock Exam: Email Etiquette 00:40:00
final exam
Exam: Email Etiquette 00:40:00
£249 £69 (inc. VAT)

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  • 365 Days
  • Course Certificate
  • 12Guided Learning Hours
  • Course Material
  • 06Number of Modules
  • Exam

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Course Reviews


1 ratings
  1. Amit Shur

    Good course, thanks!

    Some recommendations did seem unrelated to 2018’s reality, but overall a good course!
    I am a senior software developer, only sent to this course due to a conflict between myself and my CEO, so knew most of the materials. However considering the course from a beginner’s perspective, I think it can be very helpful and beneficial.
    Thanks guys!