ITIL® 4 Foundation
Access Duration - 365 Days
Awarded By "AXELOS"
Guided Learning Hours (07)
Course Material
Number of Modules 09
Mock Exam Included
Official Exam Included
Extra 20+ CPD Hours
ATO Number 3391
PeopleCert Official Training Materials
4.8( 4 REVIEWS )
1635 STUDENTS
Awarded by
What Will I Learn?
Foster continual improvement, applying ITIL® principles to assess and enhance processes.
Learn to integrate ITIL® 4 practices when delivering value to customers and stakeholders.
Discover techniques for optimising and improving IT service value streams.
Adapt to evolving technological landscapes and changing business requirements.
Learn to align IT services with business objectives.
Understand the fundamental concepts and principles of ITIL® 4.
Master the Essentials with Foundation Training
Optimise IT Operations
ITIL® 4 Foundation is a globally-recognised certification and widely accepted methodology in IT service management. ITIL® is an effective framework designed for aspiring IT professionals who wish to apply best practices in real-world scenarios. The core focus of ITIL is bridging the gap between IT services and business objectives. The certification course provides a complete understanding of the four dimensions of ITIL® service management. ITIL® represents the latest update in the ITIL core publications. The ITIL® 4 Foundation will make learners proficient and enhance work processes. With this certification, learners can prepare for a highly rewarding IT career with increased job stability and lucrative benefits. ITIL-certified professionals are stated to earn 40% more than non-certified individuals. (source: Indeed)
Key Features of ITIL® 4
This comprehensive Foundation certification demonstrates the following key features;
- The extensive curriculum covers core ITIL® 4 concepts, guiding principles, and service value system.
- This course is best suited for learners who are new to the industry and seasoned IT professionals.
- The course will showcase practical case studies and examples of how ITIL® 4 concepts can be applied in the real world.
- IT services with business objectives are often aligned to ensure organisations deliver greater value to stakeholders.
ITIL® 4 as a Stepping Stone
- This qualification is a prerequisite for many roles in IT service management.
- Opens the door to exciting opportunities and advancements.
- The ability to effectively contribute to the success of an organisation.
- Gain a competitive edge in the job market and demonstrate to prospective employers that you are qualified for the role.
Transform your IT Approach
The ITIL® 4 Foundation is a foundational-level qualification that is ideal for IT aspirants seeking entryway to IT service management. It provides comprehensive knowledge of how the quality of IT service management can be enhanced within an organisation. If individuals wish to qualify as ITIL® Managing Professional or Strategic Leader, the foundation course is your first step. The ITIL® 4 Foundation official exam consists of 40 multiple-choice questions with a duration of 60 minutes, featuring a closed-book format and a minimum score set at 65%. This certification sets you apart from your peers and makes you a competitive candidate in a rapidly growing IT landscape.
Success with Global Edulink
Global Edulink is a leader in high-quality ITIL® 4 certifications. Our ITIL-certified expert instructor has crafted a comprehensive curriculum that meets industry standards and gets individuals ready for successful careers in IT service management. Global Edulink is committed to delivering ITIL® 4 Foundation certification, through interactive, informative, and enjoyable training that stands out from other online platforms.
ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Please Note:
- Learners will receive the exam voucher and digital manual once the exam booking is requested.
- Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.
Why Choose Global Edulink?
Invest in your Future with Global Edulink
Global Edulink is a leading and well-established online education provider in the thriving e-learning industry in the UK. Our primary objective is to provide complete access to education for learners worldwide. With a commitment to innovation, we continuously strive to keep our courses and resources cutting-edge and up-to-date. At Global Edulink, we believe education has the power to break down barriers and change lives. We are dedicated to creating a world-class educational environment that promotes equality, prosperity, and opportunities for all. Recognised by highly respected accrediting organisations, our mission is to empower learners globally and help them achieve their full potential. Enrol in the ITIL® 4 Foundation Certification to join the ranks of qualified and in-demand IT professionals.
The ITIL® 4 Foundation Certification includes;
- 14 days Free Trial Access to our Online Courses
- Instructor Led Live Online Sessions
- Comprehensive Video Training
- FREE Exam Preparation Webinars
- Live Simulated Mock Exams
- Personalised Career Support and Coaching Sessions
- Special Discounts and Benefits on Future Purchases
- Affordable Payment Plans
- Meet your Tutor
- Awarded by
- Who is the Certification for?
- Learning Outcomes
- Entry Requirements
- Certification
- How will I be Assessed?
- Career Path
Learn from an industry expert
Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.
As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.
AXELOS
Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®.
AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide.
With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification. Source: AXELOS, 2023
The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.
- IT Service Managers
- IT Service Desk Managers
- IT Operations Managers
- IT Professionals
- IT Managers
- Business Managers
- IT Auditors
- Compliance Professionals
- IT Consultants
- Understand the fundamental concepts and principles of ITIL® 4.
- Learn to integrate ITIL® 4 practices when delivering value to customers and stakeholders.
- Discover techniques for optimising and improving IT service value streams.
- Foster continual improvement, applying ITIL® principles to assess and enhance processes.
- Adapt to evolving technological landscapes and changing business requirements.
- Learn to align IT services with business objectives.
There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.
Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.
Exam format:
- Online-proctored Official Exam by Axelos
- Multiple-choice
- 60 minutes
- 40 questions
- 26 out of 40 marks required
- Pass mark 65%
- Closed book (no materials allowed)
Elevate Your Career in IT
Obtaining an ITIL® 4 Foundation Certification will transform you into a qualified IT professional. The qualification will open up a world of opportunities in IT service management and make you a valuable asset to any organisation. The certification enhances your employability and gives you a competitive edge in the industry. With the right expertise, individuals can work in a range of high-paying roles in the IT industry. Furthermore, learners can progress to the ITIL® 4 Practitioner Certification.
Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.
- IT Manager - £85,000
- IT Consultant - £81,000
- IT Service Manager - £79,000
- Business Manager - £78,000
- IT Service Desk Manager - £77,000
- Project Manager - £76,000
Course Curriculum
| Getting Started | |||
| Introduction | FREE | 00:02:00 | |
| Process Guidance Document for PeopleCert Learner | |||
| Module 1 - Introduction to ITIL® 4 | |||
| Unit 1.1 – What is ITIL®? | FREE | 00:02:00 | |
| Lecture Notes – What is ITIL®? | |||
| Unit 1.2 – ITIL® 4 Qualification Scheme | FREE | 00:02:00 | |
| Lecture Notes – ITIL® 4 Qualification Scheme | |||
| Unit 1.3 – ITIL® 4 Exam Format | FREE | 00:02:00 | |
| Lecture Notes – ITIL® 4 Exam Format | |||
| Module 2 - IT Service Management | |||
| Unit 2.1 – Definitions | 00:18:00 | ||
| Lecture Notes – Definitions | |||
| Unit 2.2 – Definitions Continued | 00:20:00 | ||
| Lecture Notes – Definitions Continued | |||
| Unit 2.3 – Creating Value with Services | 00:24:00 | ||
| Lecture Notes – Creating Value with Services | |||
| Unit 2.4 – Service Relationships | 00:20:00 | ||
| Lecture Notes – Service Relationships | |||
| Unit 2.5 – IT Service Management Summary | 00:03:00 | ||
| Lecture Notes – IT Service Management Summary | |||
| Module 3 - ITIL® Guiding Principles | |||
| Unit 3.1 – ITIL® Guiding Principles | 00:38:00 | ||
| Lecture Notes – ITIL® Guiding Principles | |||
| Unit 3.2 – ITIL® Guiding Principles Continued | 00:22:00 | ||
| Lecture Notes – ITIL® Guiding Principles Continued | |||
| Unit 3.3 – ITIL® Guiding Principles Summary | 00:06:00 | ||
| Lecture Notes – ITIL® Guiding Principles Summary | |||
| Module 4 - The Four Dimensions of Service Management | |||
| Unit 4.1 – The Four Dimensions of Service Management | 00:28:00 | ||
| Lecture Notes – The Four Dimensions of Service Management | |||
| Unit 4.2 – The Four Dimensions of Service Management Continued | 00:14:00 | ||
| Lecture Notes – The Four Dimensions of Service Management Continued | |||
| Unit 4.3 – Value Streams & Processes Dimension | 00:04:00 | ||
| Lecture Notes – Value Streams & Processes Dimension | |||
| Unit 4.4 – The Four Dimensions of Service Management Summary | 00:02:00 | ||
| Lecture Notes –The Four Dimensions of Service Management Summary | |||
| Module 5 - ITIL® Service Value System | |||
| Unit 5.1 – Service Value System (SVS) | 00:11:00 | ||
| Lecture Notes – Service Value System (SVS) | |||
| Unit 5.2 – ITIL® Service Value System Summary | 00:03:00 | ||
| Module 6 - ITIL® Service Value Chain | |||
| Unit 6.1 – Service Value Chain (SVC) | 00:19:00 | ||
| Lecture Notes – ITIL® Service Value Chain | |||
| Unit 6.2 – Service Value Chain (SVC) Continued | 00:19:00 | ||
| Lecture Notes – Service Value Chain (SVC) Continued | |||
| Unit 6.3 – ITIL® Service Value Chain Summary | 00:02:00 | ||
| Lecture Notes – ITIL® Service Value Chain Summary | |||
| Module 7 - ITIL® Practices | |||
| Unit 7.1 – ITIL® Practices | 00:19:00 | ||
| Lecture Notes – ITIL® Practices | |||
| Unit 7.2 – ITIL® Practices Continued | 00:18:00 | ||
| Lecture Notes – ITIL® Practices Continued | |||
| Unit 7.3 – Service Configuration Management | 00:18:00 | ||
| Lecture Notes – Service Configuration Management | |||
| Unit 7.4 – ITIL® Practices Summary | 00:05:00 | ||
| Lecture Notes – ITIL® Practices Summary | |||
| Module 8 - Key ITIL® Practices in Detail | |||
| Unit 8.1 – Continual Improvement | 00:48:00 | ||
| Lecture Notes – Continual Improvement | |||
| Unit 8.2 – Incident Management | 00:30:00 | ||
| Lecture Notes – Incident Management | |||
| Unit 8.3 – Problem Management | 00:41:00 | ||
| Lecture Notes – Problem Management | |||
| Unit 8.4 – Service Request Management | 00:16:00 | ||
| Lecture Notes – Service Request Management | |||
| Unit 8.5 – Automated Workflows | 00:38:00 | ||
| Lecture Notes – Automated Workflows | |||
| Unit 8.6 – Service Level Management | 00:18:00 | ||
| Lecture Notes – Service Level Management | |||
| Unit 8.7 – Key ITIL® Practices in Detail Summary | 00:01:00 | ||
| Lecture Notes – Key ITIL® Practices in Detail Summary | |||
| Module 9 - Examination Guidelines | |||
| Unit 9.1 – Examination Guidelines | 00:04:00 | ||
| Lecture Notes – ITIL® 4 Foundation – Examination Guidelines | |||
| Mock Exams | |||
| Mock Exam Introduction | 00:02:00 | ||
| Mock Exam 01: ITIL® 4 Foundation Examination | 01:00:00 | ||
| ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion | 01:00:00 | ||
| Mock Exam 02: ITIL® 4 Foundation Examination | 01:00:00 | ||
| ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion | 00:59:00 | ||
| Course Summary | |||
| Course Summary | 00:02:00 | ||
| Official Exam Booking | |||
| PeopleCert – Official Exam Booking | |||
FAQ's
A.The ITIL® 4 Foundation Certification is an entry-level qualification that introduces IT service management best practices.
A.It is important for IT professionals as it provides a complete understanding of ITIL® principles, enabling them to enhance service delivery and align IT services with business goals.
A.Yes. The ITIL® 4 Foundation Certification is designed for individuals new to IT service management. It serves as a starting point, offering foundational skills essential to succeed in IT roles.
A.This certification is widely recognised in the IT industry. It enhances your employability by demonstrating your understanding of IT service management best practices, making you an asset to organisations seeking to improve their IT processes.
A.The duration of the course depends on the learner’s pace of study and convenience. Global Edulink offers a self-paced online course which provides flexibility.
A.No, there are no formal prerequisites to enrol for the Foundation level.
A.ITIL® 4 introduces a more holistic approach to service management incorporating modern concepts like agile and DevOps, ensuring your knowledge is aligned with the latest industry practices.
A.While ITIL® originated in IT, its principles are adaptable and valuable across various industries. Many organisations outside of IT, including healthcare and finance, have successfully applied ITIL® practices to enhance their service delivery.
A.ITIL® certifications are periodically updated to incorporate industry best practices and adapt to evolving technologies. However, the foundational principles remain stable and retain their relevance over time.
A.Yes, the Foundation Certification is a prerequisite for advancing to higher-level ITIL® certifications including the Practitioner.
Ryan Knight
The course was well presented by the tutor.
Rowan Hawkins
I completed the certification and landed a job in the field right away.
Tanner Davis
Global Edulink was very professional in their dealings with me.
Brett Wells
I was surprised by the standard of the course materials and resources.