Global Edulink hosts the world’s best online education all in one place. We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position.
Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals, but as it’s quite a sensitive aspect, this course’s focuses on the collection process.
This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, candidates will learn how to organise and carry out calls so that they secure a customer commitment every time.
|1. introduction totelephone collections|
|Introduction toTelephone Collections||00:05:00|
|2. understanding collections|
|3. techniques of communication|
|Techniques of Communication||00:08:00|
|4. understanding and working with customers|
|Understanding and Working with Customers||00:22:00|
|5. understanding behavior styles|
|Understanding Behavior Styles||00:11:00|
|6. identifying effective collections|
|Identifying Effective Collections||00:11:00|
|7. understanding danger signals|
|Understanding Danger Signals||00:07:00|
|Module Book 01 – Telephone Etiquette||05:00:00|
|Module Book 02 – Communication Strategies||05:00:00|
|Mock Exam : TELEPHONE COLLECTIONS AND DEBIT MANAGEMENT||00:40:00|
|Exam: Telephone Collections and Debit Management||00:40:00|