Telephone Collections & Debit Management

4.3( 3 REVIEWS )

2111 STUDENTS

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What Will I Learn?

Learn the importance of your role in the business

Ability to understand the importance of good communication over the telephone and its impact

Gain the knowledge to use a well-organised, confident approach to every stage of a collections call

Ability to recognise when customers are seeking to avoid payment

Learn how to make effective collections and use basic techniques to overcome excuses

Skills required to get a payment commitment from every call

Confidently and successfully collect payments over the phone

Global Edulink hosts the world’s best online education all in one place. We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position.

Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals, but as it’s quite a sensitive aspect, this course’s focuses on the collection process.

This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, candidates will learn how to organise and carry out calls so that they secure a customer commitment every time.

Employees whose role it is to report to the Finance Director or Risk Management Committee.
Those looking to train to move into a financial collections role.
Suitable for new and recently-appointed credit controllers and staff collecting outstanding trade debts over the telephone.

Recognize the importance of your role in the business
Recognize the importance of good communication over the telephone and the impact it has on your success as a collections officer
Use a well-organised and confident approach to every stage of a collections call, from initial preparation through to follow-up actions
Recognize when customers are seeking to avoid payment and move to establish for both parties a win-win situation
Learn how to make effective collections and use basic techniques to overcome excuses
Get a payment commitment from every call

High quality e-learning study materials and mock exams
Tutorials/materials from the industry leading experts
24/7 Access to the Learning Portal
Benefit of applying TOTUM Discount Card
Recognized Accredited Qualification
Excellent customer service and administrative support

This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage. Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Successful candidates will be awarded a Certificate in Telephone Collections & Debit Management.

With this certificate in your CV, you are sure to improve your candidature for an array of job positions within the HR industry. You can also use this course as a means to build on your skills and to progress gradually within your career. Given below are few of the job positions this course will help you in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,

Credit Controller – £20,908 per annum
Collections Specialist – £21,532 per annum
Collections Officer – £18,712 per annum
Credit manager – £34,823 per annum
Customer Service Advisor – £17,141 per annum

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum

1. introduction totelephone collections
	Introduction toTelephone Collections	00:05:00
2. understanding collections
	Understanding Collections	00:13:00
3. techniques of communication
	Techniques of Communication	00:08:00
4. understanding and working with customers
	Understanding and Working with Customers	00:22:00
5. understanding behavior styles
	Understanding Behavior Styles	00:11:00
6. identifying effective collections
	Identifying Effective Collections	00:11:00
7. understanding danger signals
	Understanding Danger Signals	00:07:00
text materials
	Module Book 01 – Telephone Etiquette	05:00:00
	Module Book 02 – Communication Strategies	05:00:00
mock exam
	Mock Exam : TELEPHONE COLLECTIONS AND DEBIT MANAGEMENT	00:40:00
final exam
	Exam: Telephone Collections and Debit Management	00:40:00

Students feedback

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Alexia May

April 26, 2019 - 6:47pm

Very satisfied

I’m a finance professional who wanted to enhance my understanding in credit control. I was recommended the Telephone Collections Debt Management course by someone who had already studied the course and was full of praise for it. I decided to give it a try myself, and I couldn’t be more pleased with the outcome. The course was extensive and covered key subjects under credit control.

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