What Will I Learn?
Learn the importance of your role in the business
Ability to understand the importance of good communication over the telephone and its impact
Gain the knowledge to use a well-organised, confident approach to every stage of a collections call
Ability to recognise when customers are seeking to avoid payment
Learn how to make effective collections and use basic techniques to overcome excuses
Skills required to get a payment commitment from every call
Confidently and successfully collect payments over the phone
Global Edulink hosts the world’s best online education all in one place. We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position.
Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals, but as it’s quite a sensitive aspect, this course’s focuses on the collection process.
This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, candidates will learn how to organise and carry out calls so that they secure a customer commitment every time.
| Who is it for? |
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| Course objectives |
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| Benefits you will gain |
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| Entry Requirement | This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage. Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language, literacy, numeracy and ICT are required to attend this course. |
| The Method of Assessment | At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course. |
| Certification | Successful candidates will be awarded a Certificate in Telephone Collections & Debit Management. |
| Career Path | With this certificate in your CV, you are sure to improve your candidature for an array of job positions within the HR industry. You can also use this course as a means to build on your skills and to progress gradually within your career. Given below are few of the job positions this course will help you in, along with the average UK salary per annum according to https://www.payscale.com,
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Course Curriculum
| 1. introduction totelephone collections | |||
| Introduction toTelephone Collections | 00:05:00 | ||
| 2. understanding collections | |||
| Understanding Collections | 00:13:00 | ||
| 3. techniques of communication | |||
| Techniques of Communication | 00:08:00 | ||
| 4. understanding and working with customers | |||
| Understanding and Working with Customers | 00:22:00 | ||
| 5. understanding behavior styles | |||
| Understanding Behavior Styles | 00:11:00 | ||
| 6. identifying effective collections | |||
| Identifying Effective Collections | 00:11:00 | ||
| 7. understanding danger signals | |||
| Understanding Danger Signals | 00:07:00 | ||
| text materials | |||
| Module Book 01 – Telephone Etiquette | 05:00:00 | ||
| Module Book 02 – Communication Strategies | 05:00:00 | ||
| mock exam | |||
| Mock Exam : TELEPHONE COLLECTIONS AND DEBIT MANAGEMENT | 00:40:00 | ||
| final exam | |||
| Exam: Telephone Collections and Debit Management | 00:40:00 | ||
2110 STUDENTS ENROLLED
Accredited Qualification
Unit Summary
Accredited by CPD & iAP
CPD Membership No: 10582
Study independently accredited and recognised CPD courses. Gain your certification today
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Build Your CV Here
All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.
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All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.
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If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
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awesome course
Well organized and comprehensive.
Very satisfied
I’m a finance professional who wanted to enhance my understanding in credit control. I was recommended the Telephone Collections Debt Management course by someone who had already studied the course and was full of praise for it. I decided to give it a try myself, and I couldn’t be more pleased with the outcome. The course was extensive and covered key subjects under credit control.