Knowledge, Skills and Behaviours for Managing Conflict

Access Duration - 90 Days
Awarded By  Awarded By "CMI"
Course Material Course Materialr Course Material
Number of Modules 09 Number of Modules 09
4.3( 3 REVIEWS )

Awarded by



CMI Bitesize is a digital learning experience that ensures practicality on topics that are relevant in today’s world. Knowledge, Skills and Behaviours for Managing Conflict is aligned with key modules associated with Management and Leadership. This is aimed at aspiring and practising Middle Managers who wish to bring about successful change.

The core focus of this programme is to enable learners demonstrate their skills and knowledge in current positions and support them in their career advancement. This course is benchmarked against the CMI Professional Standards Level 5 learning outcomes. Learners will be offered a host of real-world case studies, tools, checklists and videos to gain a comprehensive understanding of the subject matter.

Managing and resolving conflict often takes resilience. The programme Knowledge, Skills and Behaviours for Managing Conflict will equip learners with key skills and expertise on how to overcome conflict in the workplace. Managing conflict requires the ability to determine the information in front of you and make the right judgement based on evidence presented. Learn how to manage conflict regardless of the source, and effectively diffuse a situation. Resolving conflict is oftentimes not just limited to on-site workers, but can also take place remotely. This programme will enable learners to find constructive solutions despite the difficulty of the decision.

This is an interactive online learning programme for individuals who wish to understand key challenges, develop skills for the future and learn to take the reins in a digital age, and lead from the forefront.

Why Choose Global Edulink?

Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive CMI Bitesize Course.  At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.

Learners who register  for this course with us will be provided excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

Who is this Course aimed at?

  • Aspiring and Practising Managers looking to progress in their careers
  • For Foundation Chartered Managers
  • Access Duration
  • Entry Requirement
  • Activity Submission
  • Certification
  • Accredited Body (Accreditation)
  • Progression and Career Path

The course will be delivered directly to the learner. Learners will be given 3 months to complete their programme from the date of registration.

  • There are no formal prerequisites to do this programme, however, learners should have the sufficient capability at the right level to undertake this standard of learning.
  • Learners should have a basic understanding in English.
Learners need to submit Self-Assessment and Reflection under the Method of Assessment.
Upon successfully completing the programme, learners will be awarded a digital CMI Certificate of Achievement.

With the demand increasing for high-performing and skilled managers in key role positions, CMI (Chartered Management Institute) offers proven and practical solutions for managers and organisations alike. It is an educational approach that will make individuals desirable applicants, help them improve their skills and make informative decisions. CMI enables individuals to become professionally qualified managers or help your business grow. It is a recognised and respected brand which offers future-ready qualifications and programmes. CMI qualifications are of the highest standard and it is valued by employers across the world.

Once learners successfully complete this CMI Bitesize programme, they can proceed to the following.
  • Learners will be eligible for a Certificate of Recognition that will demonstrate their learning.
  • Once learners have completed the assigned Playlist, and are interested in more Bitesize topics, they can take the next steps to advance in their learning.
  • Aspiring and early-career Managers can progress from Foundation Chartered Manager to Fully-Fledged Manager.
  • Opportunity to ‘top-up’ to Level 5 qualification in Management and Leadership.

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1. Introduction
2. A Leader's Role in Managing Conflict
A Leader’s Role in Managing Conflict
Activity 1
3. Skills you’ll need for Conflict Management
Skills you’ll need for Conflict Management
Activity 2
4. Having Difficult Conversations
Having Difficult Conversations
5. P208 Difficult Conversations
P208 Difficult Conversations
6. Approaches to resolving conflict
Approaches to resolving conflict
7. Conflict Mode – Thomas and Kilmann
Conflict Mode – Thomas and Kilmann
8. P150 Conflict – Thomas and Kilmann
P150 Conflict – Thomas and Kilmann
Activity 3
9. Concluding Summary
Concluding Summary
Self-assessment and reflection
Self-assessment and reflection
Activity Form Submission
CMI Bitesize Activity Form

Students feedback


Average rating (3)
5 Star
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1 Star
    M L

    Mell Lloyd

    April 23, 2021
    Learned a lot

    I have learned a lot from this course and it will help me resolve conflict(s) in my organisation and society very well.

    F O

    Frankie Owen

    April 23, 2021
    Great content

    Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.

    K W

    Kris Williamson

    April 23, 2021
    Perfect choice

    This course really helped me a lot. The presentation was great and the assignments made the mind think harder. I loved learning about how to effectively defuse a conflict situation.

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