What is Conflict?

Access Duration - 90 Days
Awarded By  Awarded By "CMI"
Course Material Course Materialr Course Material
Number of Modules 09 Number of Modules 09
4.3( 3 REVIEWS )

Awarded by



CMI Bitesize is a digital learning experience that ensures practicality on topics that are relevant in today’s world. What is Conflict is aligned with key modules associated with Management and Leadership. This is aimed at aspiring and practising Middle Managers who wish to bring about successful change.

The core focus of this programme is to enable learners demonstrate their skills and knowledge in current positions and support them in their career advancement. This course is benchmarked against the CMI Professional Standards Level 5 learning outcomes. Learners will be offered a host of real-world case studies, tools, checklists and videos to gain a comprehensive understanding of the subject matter.

Managing conflict often takes resilience. The programme, What is Conflict will demonstrate to learners the types of conflict, causes, stages and the impact conflict has on an organisation. Managers will be fully equipped with the skills and knowledge on how to recognise conflict in the workplace, and analyse the best approach whenever a situation arises. It is hugely beneficial for the team to be stronger together, rather than the negative impact of conflict be detrimental to the professional relationships.

This is an interactive online learning programme for individuals who wish to understand key challenges, develop skills for the future and learn to take the reins in a digital age, and lead from the forefront.

Why Choose Global Edulink?

Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive CMI Bitesize Course.  At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.

Learners who register  for this course with us will be provided excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

Who is this Course aimed at?

  • Aspiring and Practising Managers looking to progress in their careers
  • For Foundation Chartered Managers
  • Access Duration
  • Entry Requirement
  • Activity Submission
  • Certification
  • Accredited Body (Accreditation)
  • Progression and Career Path

The course will be delivered directly to the learner. Learners will be given 3 months to complete their programme from the date of registration.

  • There are no formal prerequisites to do this programme, however, learners should have the sufficient capability at the right level to undertake this standard of learning.
  • Learners should have a basic understanding in English.
Learners need to submit Self-Assessment and Reflection under the Method of Assessment.
Upon successfully completing the programme, learners will be awarded a digital CMI Certificate of Achievement.

With the demand increasing for high-performing and skilled managers in key role positions, CMI (Chartered Management Institute) offers proven and practical solutions for managers and organisations alike. It is an educational approach that will make individuals desirable applicants, help them improve their skills and make informative decisions. CMI enables individuals to become professionally qualified managers or help your business grow. It is a recognised and respected brand which offers future-ready qualifications and programmes. CMI qualifications are of the highest standard and it is valued by employers across the world.

Once learners successfully complete this CMI Bitesize programme, they can proceed to the following.
  • Learners will be eligible for a Certificate of Recognition that will demonstrate their learning.
  • Once learners have completed the assigned Playlist, and are interested in more Bitesize topics, they can take the next steps to advance in their learning.
  • Aspiring and early-career Managers can progress from Foundation Chartered Manager to Fully-Fledged Manager.
  • Opportunity to ‘top-up’ to Level 5 qualification in Management and Leadership.

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1. Introduction
2. Conflict in the Workplace
Conflict in the Workplace
3. Types of Conflict
Types of Conflict
Activity 1
4. Managing Conflict Virtually
Managing Conflict Virtually
5. Stages of Conflict
Stages of Conflict
6. P217 Conflict – Causes, symptoms and cures
P217 Conflict – Causes, symptoms and cures
Activity 2
7. Impact of Conflict on Organisational Performance
Impact of Conflict on Organisational Performance
8. What Can Dysfunctional Conflict Lead To?
What Can Dysfunctional Conflict Lead To?
Activity 3
9. Concluding Summary
Concluding Summary
Self-assessment and reflection
Self-assessment and reflection
Activity Form Submission
CMI Bitesize Activity Form

Students feedback


Average rating (3)
5 Star
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1 Star
    R W

    Reed Webb

    April 23, 2021
    Very constructive

    It’s a very beneficial course to all type of people. It consists of resolution ways to self-conflicts, work conflicts and many others.

    E C

    Erin Clark

    April 23, 2021
    Helpful approaches

    It was helpful to learn the approaches that can be used to solve the problem and/or repair a business relationship.

    A P

    Ali Price

    April 23, 2021
    Very well done

    A very well done course. I learned how to set up a grievance procedure within the organisation as well as having gained an awareness of some of the pitfalls and other considerations that need to be taken into account when looking to resolve a conflict within the workplace.

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