CMI Bitesize is a digital learning experience that ensures practicality on topics that are relevant in today’s world. Resolving Conflict in the Workplace is aligned with key modules associated with Management and Leadership. This is aimed at aspiring and practising Middle Managers who wish to bring about successful change.
The core focus of this programme is to enable learners demonstrate their skills and knowledge in current positions and support them in their career advancement. This course is benchmarked against the CMI Professional Standards Level 5 learning outcomes. Learners will be offered a host of real-world case studies, tools, checklists and videos to gain a comprehensive understanding of the subject matter.
Managing and resolving conflict often takes resilience. The programme, Resolving Conflict in the Workplace will equip managers on how to investigate conflicts and resolve them. Learners will be fully equipped on the formal and informal methods on resolving conflict, and what steps to take in situations where conflict cannot be resolved. Learn how to deal with grievances consistently, because if they are handled badly, it will cause friction and damage to the morale, working relationships and organisational performance.
This is an interactive online learning programme for individuals who wish to understand key challenges, develop skills for the future and learn to take the reins in a digital age, and lead from the forefront.
Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive CMI Bitesize Course. At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.
Learners who register for this course with us will be provided excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.
The course will be delivered directly to the learner. Learners will be given 3 months to complete their programme from the date of registration.
With the demand increasing for high-performing and skilled managers in key role positions, CMI (Chartered Management Institute) offers proven and practical solutions for managers and organisations alike. It is an educational approach that will make individuals desirable applicants, help them improve their skills and make informative decisions. CMI enables individuals to become professionally qualified managers or help your business grow. It is a recognised and respected brand which offers future-ready qualifications and programmes. CMI qualifications are of the highest standard and it is valued by employers across the world.
|2. Why It Is Important To Investigate Conflict|
|Why It Is Important To Investigate Conflict|
|3. Methods to Resolve Conflict|
|Methods to Resolve Conflict|
|4. Organisational Procedures for Conflict Resolution|
|Organisational Procedures for Conflict Resolution|
|5. P215 Grievance and the Manager’s Role|
|P215 Grievance and the Manager’s Role|
|6. A Zero Tolerance Policy|
|A Zero Tolerance Policy|
|7. Undertaking a Disciplinary Interview|
|Undertaking a Disciplinary Interview|
|9. Case study: Johnson and Johnson|
|Case study: Johnson and Johnson|
|10. Conflict Situations – Minor or Major?|
|Conflict Situations – Minor or Major?|
|11. Concluding Summary|
|Self-assessment and reflection|
|Self-assessment and reflection|
|Activity Form Submission|
|CMI Bitesize Activity Form|