Resolving Conflict in the Workplace

Access Duration - 90 Days
Awarded By  Awarded By "CMI"
Course Material Course Materialr Course Material
Number of Modules 11 Number of Modules 11
4.5( 4 REVIEWS )

Awarded by



CMI Bitesize is a digital learning experience that ensures practicality on topics that are relevant in today’s world. Resolving Conflict in the Workplace is aligned with key modules associated with Management and Leadership. This is aimed at aspiring and practising Middle Managers who wish to bring about successful change.

The core focus of this programme is to enable learners demonstrate their skills and knowledge in current positions and support them in their career advancement. This course is benchmarked against the CMI Professional Standards Level 5 learning outcomes. Learners will be offered a host of real-world case studies, tools, checklists and videos to gain a comprehensive understanding of the subject matter.

Managing and resolving conflict often takes resilience. The programme, Resolving Conflict in the Workplace will equip managers on how to investigate conflicts and resolve them. Learners will be fully equipped on the formal and informal methods on resolving conflict, and what steps to take in situations where conflict cannot be resolved. Learn how to deal with grievances consistently, because if they are handled badly, it will cause friction and damage to the morale, working relationships and organisational performance.

This is an interactive online learning programme for individuals who wish to understand key challenges, develop skills for the future and learn to take the reins in a digital age, and lead from the forefront.

Why Choose Global Edulink?

Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive CMI Bitesize Course.  At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.

Learners who register  for this course with us will be provided excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

Who is this Course aimed at?

  • Aspiring and Practising Managers looking to progress in their careers
  • For Foundation Chartered Manager.
  • Access Duration
  • Entry Requirement
  • Activity Submission
  • Certification
  • Accredited Body (Accreditation)
  • Progression and Career Path

The course will be delivered directly to the learner. Learners will be given 3 months to complete their programme from the date of registration.

  • There are no formal prerequisites to do this programme, however, learners should have the sufficient capability at the right level to undertake this standard of learning.
  • Learners should have a basic understanding in English.
Learners need to submit Self-Assessment and Reflection under the Method of Assessment.
Upon successfully completing the programme, learners will be awarded a digital CMI Certificate of Achievement.

With the demand increasing for high-performing and skilled managers in key role positions, CMI (Chartered Management Institute) offers proven and practical solutions for managers and organisations alike. It is an educational approach that will make individuals desirable applicants, help them improve their skills and make informative decisions. CMI enables individuals to become professionally qualified managers or help your business grow. It is a recognised and respected brand which offers future-ready qualifications and programmes. CMI qualifications are of the highest standard and it is valued by employers across the world.

Once learners successfully complete this CMI Bitesize programme, they can proceed to the following.
  • Learners will be eligible for a Certificate of Recognition that will demonstrate their learning.
  • Once learners have completed the assigned Playlist, and are interested in more Bitesize topics, they can take the next steps to advance in their learning.
  • Aspiring and early-career Managers can progress from Foundation Chartered Manager to Fully-Fledged Manager.
  • Opportunity to ‘top-up’ to Level 5 qualification in Management and Leadership.

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1. Introduction
2. Why It Is Important To Investigate Conflict
Why It Is Important To Investigate Conflict
3. Methods to Resolve Conflict
Methods to Resolve Conflict
Activity 1
4. Organisational Procedures for Conflict Resolution
Organisational Procedures for Conflict Resolution
5. P215 Grievance and the Manager’s Role
P215 Grievance and the Manager’s Role
6. A Zero Tolerance Policy
A Zero Tolerance Policy
7. Undertaking a Disciplinary Interview
Undertaking a Disciplinary Interview
8. Whistleblowing
9. Case study: Johnson and Johnson
Case study: Johnson and Johnson
Activity 2
10. Conflict Situations – Minor or Major?
Conflict Situations – Minor or Major?
Activity 3
11. Concluding Summary
Concluding Summary
Self-assessment and reflection
Self-assessment and reflection
Activity Form Submission
CMI Bitesize Activity Form

Students feedback


Average rating (4)
5 Star
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    B B

    Billy Berry

    April 23, 2021
    Valuable tools

    This course provides its participants with valuable tools to solve critical situations in the work place and in the private life.

    G R

    Gabby Ross

    April 23, 2021
    Useful and fascinating

    Quite useful and fascinating. You are given all necessary theory to understand how conflicts work and what you can do to sort it out.

    E F

    Elliot Fletcher

    April 23, 2021
    Brightly organised

    It is brightly organised! So many interesting and new things to learn. This course is helpful to understand all benefits of a correct conflict management and should be mandatory for all managers and HR.

    S O

    Skye Owen

    April 23, 2021
    Provides excellent background

    Great course because it has provides excellent background. I learned that each organisation has a different approach to managing internal conflict, and the approach taken to resolving this issue will depend on the scale or source of the conflict

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