This popular course examines the day-to-day workings of existing companies and teaches you the techniques that help them to operate successfully. From teaching you the fundamentals of administration, to giving you the skill to provide high level support, this course covers a wide range of units that will make you more employable.
Studying business administration can help you build a fruitful career throughout the business sector. This course will give you the knowledge and technical skills required to succeed when it comes to business administration. If you need to progress in your role, get a promotion, hope to learn more about business communication, administration, how to deliver effective customer service or effective ways to manage your time, this course is for you. Whether you are new to administration, or have some experience but want to go on to further study, this course is rich with valuable content for all.
This Business Administration Skills course (USA Standards) is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.
Further, this course is designed for learners who are working, or would like to work, in a business administration role within any sector or industry. It’s ideal for those who are new to the role or who have been working at that level for a short period of time. The units and structure of the course are based on the Skills of business and administration.
Our online programme is so well designed you feel as if you are in the classroom. The course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service, and study materials (including step by step guided tutorial videos) build your confidence to study efficiently and guide you to secure your qualification.
Please Note: This Course is Based on USA Standards.
|01. Professionalism in the Office Environment|
|Positioning of your Job||00:21:00|
|Improving Your Professionalism||00:16:00|
|Enhancing Your Skills||00:22:00|
|Communicating and Building Relationship||00:51:00|
|Module Handouts- Professionalism in the Office Environment|
|02. Business Etiquette|
|Fundamentals of Professional Behaviour||00:22:00|
|Working in Multicultural Environment||00:28:00|
|Module Handouts- Business Etiquette|
|03. Communication in Business Environment|
|Different Types of Communication Methods||01:07:00|
|Effective Working for your Company Management||00:23:00|
|Module Book- Communication in Business Environment|
|04. Critical Thinking and Decisions Making|
|How to face for New Problems||00:52:00|
|Identifying and Solving the Problem||00:31:00|
|Module Book- Critical Thinking and Decisions Making|
|05. Time Management Skills for Your Career|
|Identifying your Goals||00:09:00|
|Effective Energy Distribution||00:19:00|
|Working with Your Personal Styles||00:18:00|
|Building and Establishing your Action Plan||00:19:00|
|Module Book- Time Management Skills for your Career|
|06. Developing Customer Service Skills|
|Principles of Customer Service.||00:30:00|
|Identifying Customer Needs||00:07:00|
|Customer Service & Telephone Etiquette||00:07:00|
|Module Book- Developing Customer Service Skills|
|07. Managing Customer Complaints|
|Module Book- Managing Customer Complaints|
|08. Stress Management|
|Module Book- Stress Management|
|Additional Study Materials- Business Administration Skills|
|Additional Study Materials- Certificate in Business Administration|
|Mock Exam: Business Administration Skills||00:40:00|
|Exam: Business Administration Skills||00:40:00|
|Certificate Download Guide|
|Certificate Download Guide||00:03:00|