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What Will I Learn?

Learn the basic techniques needed to operate in the day to day aspect in organisations
Learn the fundamentals of administration
Gain the necessary knowledge and technical skills needed to succeed in business administration
Ability to learn crucial concepts such as business communication, administration, how to deliver effective customer service and effective time management
Learn the importance of professionalism in the office environment and proper office etiquette
Ability to enhance the level of critical thinking and decision making within the company


This popular course examines the day-to-day workings of existing companies and teaches you the techniques that help them to operate successfully. From teaching you the fundamentals of administration, to giving you the skill to provide high level support, this course covers a wide range of units that will make you more employable.

Studying business administration can help you build a fruitful career throughout the business sector. This course will give you the knowledge and technical skills required to succeed when it comes to business administration. If you need to progress in your role, get a promotion, hope to learn more about business communication, administration, how to deliver effective customer service or effective ways to manage your time, this course is for you. Whether you are new to administration, or have some experience but want to go on to further study, this course is rich with valuable content for all.

This Business Administration Skills course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.

Further, this course is designed for learners who are working, or would like to work, in a business administration role within any sector or industry. It’s ideal for those who are new to the role or who have been working at that level for a short period of time. The units and structure of the course are based on the Skills of business and administration.

Our online programme is so well designed you feel as if you are in the classroom. The course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service, and study materials (including step by step guided tutorial videos) build your confidence to study efficiently and guide you to secure your qualification.

Who is it for?

  • This Business Administration Skills course is for those that want to work in administrative support roles in public or private sector organisations, or want to improve their administrative and supervisory skills.
  • This flexible qualification can be tailored to individual learners and employers needs and no matter what industry they are in.

Course Description:

This Business Administration Skills course is comprehensive and designed to cover the key areas listed under the curriculum. This course has been designed for 10 guided learning hours.

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded “Certificate in Business Administration Skills”.

Entry Requirement

  •  This course is available to all students, of all academic backgrounds. However, experience and good academic background would be an advantage.
  • Learners should be ages 18 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Career Path

There are different paths in which your career could develop. Business and Administration can help you succeed in a support role in any size or type of organisation. These roles include:

  • Secretary
  • Receptionist
  • Administrator
  • Personal assistant
  • Office supervisor team leader

Course Curriculum

01. professionalism in the office environment
Positioning of your Job 00:21:00
Improving Your Professionalism 00:16:00
Enhancing Your Skills 00:22:00
Communicating and Building Relationship 00:51:00
Module Handouts- Professionalism in the Office Environment 00:00:00
02. business etiquette
Fundamentals of Professional Behaviour 00:22:00
Interview Techniques 00:25:00
Business Meeting 00:23:00
Working in Multicultural Environment 00:28:00
Module Handouts- Business Etiquette 00:00:00
03. communication in business environment
Business Communication 00:11:00
Different Types of Communication Methods 01:07:00
Effective Working for your Company Management 00:23:00
Module Book- Communication in Business Environment 00:00:00
04. critical thinking and decisions making
How to face for New Problems 00:52:00
Identifying and Solving the Problem 00:31:00
Decisions Making 00:12:00
Module Book- Critical Thinking and Decisions Making 00:00:00
05. time management skills for your career
Identifying your Goals 00:09:00
Effective Energy Distribution 00:19:00
Working with Your Personal Styles 00:18:00
Building and Establishing your Action Plan 00:19:00
Module Book- Time Management Skills for your Career 00:00:00
06. developing customer service skills
Principles of Customer Service. 00:30:00
Identifying Customer Needs 00:07:00
Customer Service & Telephone Etiquette 00:07:00
Module Book- Developing Customer Service Skills 00:00:00
07. managing customer complaints
Handling Complaints 00:11:00
Module Book- Managing Customer Complaints 00:00:00
08. stress management
Enduring Stress 00:12:00
Module Book- Stress Management 00:00:00
additional study materials- business administration skills
Additional Study Materials- Certificate in Business Administration 00:00:00
mock exam
Mock Exam: Business Administration Skills 00:40:00
final exam
Exam: Business Administration Skills 00:40:00
£249 £59 (inc. VAT)

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  • 10Guided Learning Hours
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  • 08 Number of Modules
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Course Reviews


2 ratings
  1. Emelia Bhanu


    I started this course earlier in this year, and I recently passed. This course was very informative and intelligently written with other sources of information to help you to understand and gain your knowledge. I really did enjoy this course and the help from Customer care in Global Edulink was helpful and friendly. i was very happy about the course that i have done.

  2. Josanne Allick

    Businees Administration Skills

    Great course i learnt a lot very interesting. Plenty information to read. Loved it.