Business Administration Skills
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (10)
Course Material
Number of Modules 08
Mock Exam Included
Final Exam Included
5( 2 REVIEWS )
378 STUDENTS
Accredited By
What Will I Learn?
Learn the basic techniques needed to operate in the day to day aspect in organisations
Learn the fundamentals of administration
Gain the necessary knowledge and technical skills needed to succeed in business administration
Ability to learn crucial concepts such as business communication, administration, how to deliver effective customer service and effective time management
Learn the importance of professionalism in the office environment and proper office etiquette
Ability to enhance the level of critical thinking and decision making within the company
Overview
This popular course examines the day-to-day workings of existing companies and teaches you the techniques that help them to operate successfully. From teaching you the fundamentals of administration, to giving you the skill to provide high level support, this course covers a wide range of units that will make you more employable.
Studying business administration can help you build a fruitful career throughout the business sector. This course will give you the knowledge and technical skills required to succeed when it comes to business administration. If you need to progress in your role, get a promotion, hope to learn more about business communication, administration, how to deliver effective customer service or effective ways to manage your time, this course is for you. Whether you are new to administration, or have some experience but want to go on to further study, this course is rich with valuable content for all.
This Business Administration Skills course (USA Standards) is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.
Further, this course is designed for learners who are working, or would like to work, in a business administration role within any sector or industry. It’s ideal for those who are new to the role or who have been working at that level for a short period of time. The units and structure of the course are based on the Skills of business and administration.
Our online programme is so well designed you feel as if you are in the classroom. The course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service, and study materials (including step by step guided tutorial videos) build your confidence to study efficiently and guide you to secure your qualification.
Please Note: This Course is Based on USA Standards.
- Who is this course aimed at?
- Course Description
- Entry requirements
- Method of assessment
- Certification
- Progression and career path
- This Business Administration Skills course is for those that want to work in administrative support roles in public or private sector organisations, or want to improve their administrative and supervisory skills.
- This flexible qualification can be tailored to individual learners and employers needs and no matter what industry they are in.
This Business Administration Skills course is comprehensive and designed to cover the key areas listed under the curriculum. This course has been designed for 10 guided learning hours.
- This course is available to all students, of all academic backgrounds. However, experience and good academic background would be an advantage.
- Learners should be ages 18 or over to undertake the qualification.
- Good understanding of English language, literacy, numeracy and ICT are required to attend this course.
At the end of the course learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded Level 2 Certificate in Business Administration Skills.
This course will equip you with the necessary knowledge and skills to land a rewarding job role in the business administration field. This course will also further build on your knowledge and expertise to pave way for your career progression within the industry. Below mentioned are few of the job positions this course will help you land, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,
- Secretary – £19,557 per annum
- Receptionist – £16,280 per annum
- Office Administrator – £17,448 per annum
- Personal assistant – £25,144 per annum
- Office supervisor– £20,024 per annum
- Team leader - £24,172 per annum
Course Curriculum
| 01. Professionalism in the Office Environment | |||
| Positioning of your Job | 00:21:00 | ||
| Improving Your Professionalism | 00:16:00 | ||
| Enhancing Your Skills | 00:22:00 | ||
| Communicating and Building Relationship | 00:51:00 | ||
| Module Handouts- Professionalism in the Office Environment | |||
| 02. Business Etiquette | |||
| Fundamentals of Professional Behaviour | 00:22:00 | ||
| Interview Techniques | 00:25:00 | ||
| Business Meeting | 00:23:00 | ||
| Working in Multicultural Environment | 00:28:00 | ||
| Module Handouts- Business Etiquette | |||
| 03. Communication in Business Environment | |||
| Business Communication | 00:11:00 | ||
| Different Types of Communication Methods | 01:07:00 | ||
| Effective Working for your Company Management | 00:23:00 | ||
| Module Book- Communication in Business Environment | |||
| 04. Critical Thinking and Decisions Making | |||
| How to face for New Problems | 00:52:00 | ||
| Identifying and Solving the Problem | 00:31:00 | ||
| Decisions Making | 00:12:00 | ||
| Module Book- Critical Thinking and Decisions Making | |||
| 05. Time Management Skills for Your Career | |||
| Identifying your Goals | 00:09:00 | ||
| Effective Energy Distribution | 00:19:00 | ||
| Working with Your Personal Styles | 00:18:00 | ||
| Building and Establishing your Action Plan | 00:19:00 | ||
| Module Book- Time Management Skills for your Career | |||
| 06. Developing Customer Service Skills | |||
| Principles of Customer Service. | 00:30:00 | ||
| Identifying Customer Needs | 00:07:00 | ||
| Customer Service & Telephone Etiquette | 00:07:00 | ||
| Module Book- Developing Customer Service Skills | |||
| 07. Managing Customer Complaints | |||
| Handling Complaints | 00:11:00 | ||
| Module Book- Managing Customer Complaints | |||
| 08. Stress Management | |||
| Enduring Stress | 00:12:00 | ||
| Module Book- Stress Management | |||
| Additional Study Materials- Business Administration Skills | |||
| Additional Study Materials- Certificate in Business Administration | |||
| Mock Exam | |||
| Mock Exam: Business Administration Skills | 00:40:00 | ||
| Final Exam | |||
| Exam: Business Administration Skills | 00:40:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
Josanne Allick
Great course i learnt a lot very interesting. Plenty information to read. Loved it.
Emelia Bhanu
I started this course earlier in this year, and I recently passed. This course was very informative and intelligently written with other sources of information to help you to understand and gain your knowledge. I really did enjoy this course and the help from Customer care in Global Edulink was helpful and friendly. i was very happy about the course that i have done.