Diploma in Office Administration - Multi skills Bundle
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (100)
Course Material
Number of Modules 07
Mock Exam Included
Final Exam Included
5( 2 REVIEWS )
437 STUDENTS
Accredited By
What Will I Learn?
Have a clear understanding of the job role of Office Administrator, learn to adhere to relevant standards and conduct yourself professionally
Schedule and coordinate meetings, tasks, set priorities and meet specific deadlines.
Provide operational support to the administrative department.
Learn how to use a proper filing system for documents and records to support daily office operations.
Use interpersonal skills to respond to and support the vision of the organisation.
Learn how to apply information technologies to support communication with stakeholders
Overview
The Office Admin course bundle is designed for individuals who want to follow a combination of many courses, which include the Diploma in Office Administration, Advanced Diploma in Office Administration, Diploma in Microsoft Office, Human Resource Management And Leadership Skills and Customer Service Skills. The skills bundle prepares individuals for a career in office administration. Learners will gain a clear understanding of office skills and administrative procedures. The course will focus on communication and human resource management allowing learners to progress into multiple roles within the administrative department.
The Office Admin skills bundle will give learners practical experience through simulated situations within an office environment. The qualification will enable learners to enhance their opportunities to progress in their careers and find a well-paid job. It is an excellent course bundle for beginners who want to take their first step in office administration or for individuals already employed in the field, and want to enhance their skills and knowledge.
Learn the fundamentals of office administration from beginner level to more advanced administrative duties. Administration is central to an organisation and if individuals want to advance in their careers in this field, the qualification will be helpful. Learn administrative procedures, tools and guidelines, understand bookkeeping and payroll, writing letters, reports and overseeing the office. The Office Admin skills bundle will enable individuals to achieve a high level qualification that will be desirable to potential employers both locally and internationally.
PLEASE NOTE: Sage 50 Software is not provided with this package. All learners are required to have purchase software separately.
Please Note: This Course is Based on USA Standards.
Why Choose Global Edulink?
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
Who is this Course aimed at?
- HR personnel
- Secretaries
- Administrative Assistants
- Finance Assistants
- Customer Service Managers
Entry Requirement
- There are no formal pre-requisites for this skills bundle
- Basic knowledge of English, Maths and ICT
- Anyone interested in expanding their administrative skills and knowledge
- Course Library Objectives
- Accesses Duration
- Method of Assessment
- Certification
- Progression and Career Path
- Other Benefits
- Gain access to the best and most recognised training
- Become qualified and enhance your knowledge in a specialised field
- Learn a new set of skills to help you succeed in your profession
- Understand how to use your skills and advance in your career
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. Â The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
At the end of the Office Admin skills bundle you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.
Having completed this course, you will be awarded the Level 3 Diploma in Office Administration by Global Edulink as well as a summary of the units learnt. This summary will include the specifics of the units you have learnt in the completed course. At the end of this course, you will be able to gain a professional qualification. Potential employers will view you as an asset and will recognize the level of commitment and skills you have displayed while studying this course.
Once you successfully complete the Office Admin skills bundle, you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is according to https://www.payscale.com/career-path-planner.
- Office Administrator - £17,425 per annum
- Administrative Officer - £19,398 per annum
- Human Resource Administrator - £19,689 per annum
- Administrative Assistant
- Finance Assistant
| Common Career Paths For Office Administrator |
|---|
| Â Â |
- Written and designed by the industry’s finest expert instructors with over 15 years of experience
- Repeat and rewind all your lectures and enjoy a personalised learning experience
- Gain access to quality video tutorials
- Unlimited 12 months access from anywhere, anytime
- Save time and money on travel
- Learn at your convenience and leisure
- Eligible for TOTUM Â discount card
Course Curriculum
| 1: Office Administration and Reception Skills | |||
| 1.1 Business Reports and Letter Writing | |||
| Business Writing Skills | |||
| Introduction to Business Report Writing | 00:03:00 | ||
| Exploring Reports | 00:35:00 | ||
| How to Prepare for Writing | 00:52:00 | ||
| Exercise Files: Business Report Writing | |||
| 1.2 E-mails Writing Tips | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 1.3 Typing Speed Development | |||
| Effective Typing | 00:50:00 | ||
| 1.4 Tips For Speed Reading | |||
| Tips for Speed Reading | 00:06:00 | ||
| 2: Bookkeeping and Payroll Skills | |||
| 2.1 Bookkeeping | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 01:42:00 | ||
| Taxes | 00:25:00 | ||
| 2.1.1 Quickbooks For Payroll Management | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:41:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | |||
| 2.1.2 Invoicing/petty Cash | |||
| Invoicing and Petty cash | |||
| 2.2 Sage 50 Computerised Accounting | |||
| 2.2.1 Configuration Of Sage 50 Software(Introduction To Sage 50) | |||
| Company Settings | FREE | 00:00:00 | |
| Save, Back up and Rebuild Data | FREE | 00:00:00 | |
| Set financial year and change program date | FREE | 00:00:00 | |
| 2.2.2 Use Chart Of Accounts | |||
| Enter, Amend & delete chart of accounts | FREE | 00:00:00 | |
| 2.2.3 Create and Maintain Nominal Accounts | |||
| Plan & post balance on nominal accounts | 00:00:00 | ||
| Create, amend& delete nominal accounts | 00:00:00 | ||
| 2.2.4 Dealing With Customers | |||
| Enter customer details | 00:00:00 | ||
| Process sales invoices & credit notes | 00:00:00 | ||
| Enter receipts from customers | 00:00:00 | ||
| 2.2.5 Dealing With Suppliers | |||
| Enter supplier details | 00:00:00 | ||
| Process of purchase invoices & credit notes | 00:00:00 | ||
| Enter payments to suppliers | 00:00:00 | ||
| 2.2.6 Cash Receipts | |||
| Process & enter cash receipts | 00:00:00 | ||
| 2.2.7 Cash Payments | |||
| Process & enter cash payments | 00:00:00 | ||
| 2.2.8 Bank Transfer | |||
| Transfer money to business bank account | 00:00:00 | ||
| Transfer money from bank account to petty cash | 00:00:00 | ||
| 2.2.9 Extract Reports | |||
| Trial balance, supplier & customer activity, customer & supplier details & nominal ledgers | 00:00:00 | ||
| 3: Ms Office Skills (2016) | |||
| 3.1 Microsoft Word | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:32:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:34:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:28:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | |||
| 3.2 Microsoft Excel | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | |||
| 3.3 Microsoft Powerpoint | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:38:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:40:00 | ||
| Preparing & Delivering Speech | 00:26:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | |||
| 3.4 Microsoft Outlook | |||
| Getting Started with Outlook | 00:09:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 3.5 Microsoft Access | |||
| Introduction to MS Access | 00:35:00 | ||
| Creating Tables & Setting up Properties | 01:04:00 | ||
| Queries | 01:32:00 | ||
| Creating Forms & Reports | 02:45:00 | ||
| Working with Macros, Integrating Access with Office Suite | 00:34:00 | ||
| Database Management | 00:28:00 | ||
| Exercise Files- Microsoft Access 2016 | |||
| 4: Time Management Skills | |||
| 4.1 Time Management Fundamentals | |||
| Introduction to Time Management Fundamentals | 00:10:00 | ||
| Productivity Principles | 00:59:00 | ||
| Time Management Process | 01:14:00 | ||
| Budgeting the Time | 00:21:00 | ||
| Exercise Files- Time Management Fundamentals | |||
| 4.2. Time Management Tips | |||
| Time Management Tips | 00:39:00 | ||
| 4.3 Manage Time | |||
| The Tests of Time | 00:11:00 | ||
| How to Stop Wasting Your Time | 00:14:00 | ||
| How to Become a Time Manager | 00:07:00 | ||
| 4.4 Managing Your Time | |||
| Managing Your Time | 00:11:00 | ||
| 4.4.1 Successful Time Management Process | |||
| Successful Time Management Process | 00:38:00 | ||
| 4.4.2 Time Management Skills | |||
| Time Management Skills | 02:22:00 | ||
| 4.4.3 Time Management With Outlook | |||
| Diary and Time Management with Outlook – 2007 | 02:17:00 | ||
| Diary and Time Management with Outlook – 2016 | 00:00:00 | ||
| 4.4.4 Time Management For Sales Professionals | |||
| Time Management for Sales Professionals | 00:44:00 | ||
| 4.4.5 Time Management For Lawyers | |||
| Time Management for Lawyers | 00:14:00 | ||
| 4.4.6 Time Management For Nurses | |||
| Time Management for Nurses | 01:08:00 | ||
| 5: Human Resource Management and Leadership Skills | |||
| 5.1 Hr Management | |||
| Overview of Human Resource Management | 00:14:00 | ||
| Forecasting Demand and Cultural Diversity | 00:38:00 | ||
| Job Analysis and Selection | 01:23:00 | ||
| Compensation and Benefits | 00:17:00 | ||
| Personal and Professional Development | 00:26:00 | ||
| Employee Performance Appraisal | 00:33:00 | ||
| Human Resource Legislations | 00:38:00 | ||
| 5.2 Leadership Skills | |||
| Employee Motivation | 01:04:00 | ||
| Motivation Theories | 00:30:00 | ||
| Employee Motivation Strategies | 00:54:00 | ||
| Team Development and Team Work | 00:23:00 | ||
| 6: Telephone Skills | |||
| 6.1 Telephone Techniques | |||
| Telephone Techniques | 00:00:00 | ||
| 6.2 Telephone Etiquette | |||
| Telephone Etiquette | |||
| 6.3 Telephone Customer Service Process | |||
| Telephone Customer Service | 00:00:00 | ||
| 6.4 Power Of Telephone Courtesy | |||
| Power of Telephone Courtesy | 00:00:00 | ||
| 6.5 Customer Service At Call Centres | |||
| The CSR – A Powerful Choice | 00:00:00 | ||
| Getting the Professional Edge | 00:00:00 | ||
| All Important Customers | 00:00:00 | ||
| Building Your Skills | 00:00:00 | ||
| Building Your Skills with Technology | 00:00:00 | ||
| Managing your Attitude | 00:00:00 | ||
| 7: Customer Service | |||
| 7.1 Customer Service Principles | |||
| The Value of Customer Good Service | 00:00:00 | ||
| Enhancing Customer Relationship | 00:00:00 | ||
| Dealing with Customer Expectation | 00:00:00 | ||
| Success of Customer Service | 00:00:00 | ||
| Problem Solving | 00:00:00 | ||
| Exercise Files- Customer Service Principles | |||
| 7.2 Customer Service and Legislation | |||
| Customer Service And Legislation | |||
| Excellent Customer Service Process | 00:00:00 | ||
| 7.3 Customer Service Techniques | |||
| Customer Awareness | 00:00:00 | ||
| Improving Your Customer Service Leadership | 00:00:00 | ||
| Exercise Files- Customer Service Techniques | |||
| Building Teamwork for Customer Service | 00:00:00 | ||
| 7.4 Customers and Communication In Business | |||
| Customers And Communication In Business | |||
| Communication Skills for Customer Service | 00:00:00 | ||
| 7.5 Creating A Positive Impression Among the Customers | |||
| Creating A Positive Impression Among The Customers | |||
| 7.6 Dealing With Requests, Queries and Issues | |||
| Dealing With Requests, Queries And Issues | |||
| Handling Customer Complains | 00:00:00 | ||
| 7.7 Customer Relationship | |||
| Customer Relationship | |||
| 7.8 Feedback and Sales | |||
| Feedback And Sales | |||
| Additional Study Materials | |||
| Module Handouts- HR Management | |||
| Additional Study Materials – HR Management | |||
| Mock Exam | |||
| Mock Exam: Diploma in Office Administration – Multi skills | 01:00:00 | ||
| Exam | |||
| Exam: Diploma in Office Administration – Multi skills | 01:00:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
FAQ's
When discounts are available, our learners will be the first to be informed.
You will receive all the necessary materials, tutorials and free resources to ensure your learning experience is enriching.
You will have access for 365 Days (1Year)
Learners will be tested with an online multiple choice questions assessment test which will be marked automatically, so you will receive your grade immediately.
You can get a jumpstart to your career by taking on job opportunities in this sector, including Office Administrator, Administrative Officer, and Human Resource Administrator to Administrative Assistant.
Vanessa Hartley
This course has tremendously improved my knowledge. I greatly benefited through this program. Loved the overall learning experience and guidance.
Madaline Macathy
This course was very informative and useful. I love the pace of it as you can break it down and take your time which is helpful for those of us with busy lifestyles. I feel like I learnt a lot, and the quality of knowledge I have gained has all been personally and professionally worthwhile my time