What Will I Learn?

Become an effective office administrator, receptionist or telephone operator upon completion of this course.

Become competent in administrative and receptionist duties, learn administrative procedures and provide administrative support.

Keep your team motivated, and equip them with the right tools to succeed within an office environment.

Learn about telephone etiquette and handling a difficult customer.

Apply office administration best practices to increase the growth of the organisation.

Learn business writing techniques, meeting management and taking meeting minutes..

Learn organisational skills and business ethics.

Become qualified in office administration and reception and work within an organisation with room for progress and career enhancement.

Overview:

The course is perfect for Office Administrators and Receptionists to take their career to the next level. The Diploma in Office Administration and Reception – Level 4 course will enable learners to improve their skills and knowledge in this field. Gain a competitive edge amongst potential employers and learn how to apply administrative best practices in your office environment. As anyone knows, administrative support is integral to the smooth and seamless operation of an organisation. An Office Administrator or Receptionist will be able to wow their colleagues with their in-depth knowledge and high performing skills. Whether you are new to this field or already employed in administration, the course offers insight and practical knowledge to learn the fundamentals allowing learners to advance in their career in office administration.

The course covers key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. Learners will become confident in their job role and learn to work more effectively in the workplace, and prioritise and organise tasks.

The Diploma in Office Administration and Reception – Level 4 course is an extensive course aimed at learners who want to update their existing skills and work in the administration sector.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

Office Administrators and Administrative Assistants
Receptionists
Individuals who are temporarily employed and want to gain administrative skills
Anyone who wants to learn more about Office Administration and Reception and further their career

Entry Requirement

Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
A recognised qualification at level 3 or above in any discipline.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Those who successfully completed the course will be awarded the Level 4 Diploma in Office Administration and Reception by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Course Code: QLS-03802

Awarding Body (Accreditation)

ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.

Progression and Career Path

Once you successfully completed the Level 4 Diploma in Office Administration and Reception you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion.

Office Administrator
Administrative Assistant
Receptionist
Personal Assistant

Others jobs you can get

Executive Assistant
Receptionist / Telephone Operator

Other Benefits

Written and designed by the industry’s finest expert instructors with over 15 years of experience
Repeat and rewind all your lectures and enjoy a personalised learning experience
Gain access to quality video tutorials
Unlimited 12 months access from anywhere, anytime
Excellent Tutor Support Service (Monday to Friday)
Save time and money on travel
Learn at your convenience and leisure
Eligible for a NUS discount card
Free Career Support Service
25% Discount on personal Statement and covering letter writing service
Free Access to Over 150 courses for 2 days (48 hours)
Free access to course before you purchase (For selected courses only)

Common Career Paths For Receptionist

Course Curriculum

1: administrative procedure
	Administrative Procedure	00:00:00
2: administrative support
	Administrative Support	00:00:00
3: telephone etiquette
	Telephone Etiquette	00:00:00
☑ assignment
	Assignment Brief	00:00:00
☑ submit your assignment
4: business writing
	Business Writing	00:00:00
5: time management
	Time Management	00:00:00
6: meeting management
	Meeting Management	00:00:00
☑ assignment
	Assignment Brief	00:00:00
☑ submit your assignment
7: taking meeting minutes
	Overview and Introduction	00:00:00
	Essential Elements of Meeting Minutes	00:00:00
	Responsibilities of a Minute Taker	00:00:00
	Solutions to Potential Problems	00:00:00
	Summary	00:00:00
8: business succession planning
	Business Succession Planning	00:00:00
9: communication strategies
	Communication Strategies	00:00:00
☑ assignment
	Assignment Brief	00:00:00
☑ submit your assignment
10: handling a difficult customer
	Handling a Difficult Customer	00:00:00
11: organisational skills
	Organisational Skills	00:00:00
12: business ethics
	Business Ethics	00:00:00
☑ assignment
	Assignment Brief	00:00:00
☑ submit your assignment