Diploma in Business and Administration - Level 3
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (18)
Course Material
Number of Modules 06
Assessment Included
4.7( 3 REVIEWS )
399 STUDENTS
Accredited By
What Will I Learn?
Learn how to work in a business environment
Understand how to work as part of a team in an organisation effectively
Learn how to provide excellent customer service in a successful manner
Ability to learn to organise and plan meetings effectively
Learn how to produce required documents in a business environment
Ability to supervise a team in a business environment effectively
Overview
This excellent Business and Administration Level 3 course will teach you all the fundamentals of business administration. This Business and Administration course focuses on the main topics within this profession, from working with others in a business environment, to customer service, to planning and organising meetings, and much more. The course aims to give learners practical experience and knowledge of working within business in an administrative role, and will allow you to understand the different kinds of documents you’ll be handling, your everyday tasks, and how to work within a team. Give your job search a serious boost, with this fantastic Business and Administration Level 3 course.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
- Course Objectives
- Course Description
- Entry requirements
- Method of assessment
- Certification
- Progression and career path
- Learn to work in a business environment
- Understand how to work as part of a team
- Learn how to provide excellent customer service
- Learn to organise and plan meetings
This online training course is comprehensive and designed to cover the topics listed under the curriculum.
Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.
To pass this course the learner must have successfully passed all the assessment criteria. The purpose of assessments is to ensure that effective learning has taken place to give learners the opportunity to:
- Meet the standard determined by the assessment criteria
- Achieve the learning outcomes
Successful learners will be awarded a Level 3 Diploma in Business and Administration.
This course qualifies you to become a Business Administrator. The average salary in the UK of a Business Administrator is £15,817 per annum. Working as a Business Administrator is a great way of getting your foot in the door of your chosen industry, and means you can work your way up the company to more senior positions. With this certificate, you could fulfill any of the following roles:
- Business Administrator
- Administrator
- Office Administrator
- Administrative Assistant
Course Curriculum
| 1: Working in a Business Environment | |||
| Working in a business environment | |||
| Introduction | |||
| Working with others | |||
| Equal opportunities legislation | |||
| Maintaining security and confidentiality 5 Data protection | |||
| Risk Assessments | |||
| Unit summary | |||
| 2: Working With Others in a Business Environment | |||
| Working with others in a business environment | |||
| Introduction | |||
| Supporting an organization and their mission | |||
| Working as a team to achieve goals | |||
| Methods of communication within teams | |||
| Individuals contributing to a team 6 Dealing with any problems | |||
| Feedback methods | |||
| Unit summary | |||
| 3: Customer Service | |||
| Customer service | |||
| Introduction | |||
| Recognizing and dealing with queries in a professional manner | |||
| How to work with colleagues to answer requests | |||
| Keeping clients informed | |||
| Using procedures and systems to deal with issues | |||
| When to pass problems to a colleague | |||
| Managing difficult situations | |||
| Behaving assertively | |||
| The importance of consistency | |||
| Boosting a client’s confidence in you | |||
| How your behavior influences a customer | |||
| Delivering to meet the standards of your company | |||
| Continually meeting expectations | |||
| Developing long-term customer relations | |||
| Unit summary | |||
| 4: Planning and Organising Meetings | |||
| Planning and organising meetings | |||
| Introduction | |||
| The role of the meeting planner | |||
| Planning meetings to meet aims | |||
| Resources required | |||
| The purpose of briefing the chair | |||
| Hosting a meeting | |||
| Recording the meeting | |||
| Unit summary | |||
| 5: Producing Documents in a Business Environment | |||
| Producing documents in a business environment | |||
| Introduction | |||
| Different types of documents produced by businesses | |||
| Document styles | |||
| Designing quality documents | |||
| Resources for producing documents | |||
| Procedures used when creating documents | |||
| Using charts, images and illustrations | |||
| Checking for accuracy | |||
| Storing documents and information | |||
| Unit summary | |||
| 6: Supervising a Team in a business Environment | |||
| Supervising a team in a business environment | |||
| Introduction | |||
| The purpose and benefits of teamwork | |||
| How supervising others can achieve goals | |||
| Methods of communication within teams | |||
| Respecting and valuing those in a team | |||
| Making use of each person’s strengths | |||
| Motivating and supporting a team | |||
| Evaluating and assessing the work of a team | |||
| Giving feedback | |||
| Unit summary | |||
| Assessment | |||
| Unit 1 – Assignment Brief | |||
| Unit 2 – Assignment Brief | |||
| Unit 3 – Assignment Brief | |||
| Unit 4 – Assignment Brief | |||
| Unit 5 – Assignment Brief | |||
| Unit 6 – Assignment Brief | |||
| Assignment Submission | |||
| Assignment Submission – Business and Administration Level 3 | |||
Katherine Riley
I found this course easy to follow and really well planned out. I enjoyed writing the assignments and found handing the assignments in extremely easy to do. Couldn’t recommend more!
Anaya Poole
A very attractive learning platform, with awards from highly recognised institutes. The platform is doing a great job in teaching students, all at a comparatively low price.
Waris Abdi
Global Edulink made it simple from the get go. The website is up-to-date and really easy to use. I definitely will be doing another course with them and would recommend everyone else to do the same.