Diploma in Business and Administration - Level 3

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 18 Guided Learning Hours (18)
Course Material Course Material
Number of Modules 06 Number of Modules 06
4.5( 2 REVIEWS )

Accredited By


What Will I Learn?

Learn how to work in a business environment
Understand how to work as part of a team in an organisation effectively
Learn how to provide excellent customer service in a successful manner
Ability to learn to organise and plan meetings effectively
Learn how to produce required documents in a business environment
Ability to supervise a team in a business environment effectively


This excellent Business and Administration Level 3 course will teach you all the fundamentals of business administration. This Business and Administration course focuses on the main topics within this profession, from working with others in a business environment, to customer service, to planning and organising meetings, and much more. The course aims to give learners practical experience and knowledge of working within business in an administrative role, and will allow you to understand the different kinds of documents you’ll be handling, your everyday tasks, and how to work within a team. Give your job search a serious boost, with this fantastic Business and Administration Level 3 course.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

  • Course Objectives
  • Course Description
  • Entry requirements
  • Method of assessment
  • Certification
  • Progression and career path
  • Learn to work in a business environment
  • Understand how to work as part of a team
  • Learn how to provide excellent customer service
  • Learn to organise and plan meetings
This online training course is comprehensive and designed to cover the topics listed under the curriculum.
Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.
To pass this course the learner must have successfully passed all the assessment criteria. The purpose of assessments is to ensure that effective learning has taken place to give learners the opportunity to:
  • Meet the standard determined by the assessment criteria
  • Achieve the learning outcomes
Successful learners will be awarded a Level 3 Diploma in Business and Administration.
This course qualifies you to become a Business Administrator. The average salary in the UK of a Business Administrator is £15,817 per annum. Working as a Business Administrator is a great way of getting your foot in the door of your chosen industry, and means you can work your way up the company to more senior positions. With this certificate, you could fulfill any of the following roles:
  • Business Administrator
  • Administrator
  • Office Administrator
  • Administrative Assistant

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1: Working in a Business Environment
Working in a business environment
Working with others
Equal opportunities legislation
Maintaining security and confidentiality 5 Data protection
Risk Assessments
Unit summary
2: Working With Others in a Business Environment
Working with others in a business environment
Supporting an organization and their mission
Working as a team to achieve goals
Methods of communication within teams
Individuals contributing to a team 6 Dealing with any problems
Feedback methods
Unit summary
3: Customer Service
Customer service
Recognizing and dealing with queries in a professional manner
How to work with colleagues to answer requests
Keeping clients informed
Using procedures and systems to deal with issues
When to pass problems to a colleague
Managing difficult situations
Behaving assertively
The importance of consistency
Boosting a client’s confidence in you
How your behavior influences a customer
Delivering to meet the standards of your company
Continually meeting expectations
Developing long-term customer relations
Unit summary
4: Planning and Organising Meetings
Planning and organising meetings
The role of the meeting planner
Planning meetings to meet aims
Resources required
The purpose of briefing the chair
Hosting a meeting
Recording the meeting
Unit summary
5: Producing Documents in a Business Environment
Producing documents in a business environment
Different types of documents produced by businesses
Document styles
Designing quality documents
Resources for producing documents
Procedures used when creating documents
Using charts, images and illustrations
Checking for accuracy
Storing documents and information
Unit summary
6: Supervising a Team in a business Environment
Supervising a team in a business environment
The purpose and benefits of teamwork
How supervising others can achieve goals
Methods of communication within teams
Respecting and valuing those in a team
Making use of each person’s strengths
Motivating and supporting a team
Evaluating and assessing the work of a team
Giving feedback
Unit summary
Unit 1 – Assignment Brief
Unit 2 – Assignment Brief
Unit 3 – Assignment Brief
Unit 4 – Assignment Brief
Unit 5 – Assignment Brief
Unit 6 – Assignment Brief
Assignment Submission
Assignment Submission – Business and Administration Level 3

Students feedback


Average rating (2)
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1 Star
    A P

    Anaya Poole

    May 04, 2019
    A great platform

    A very attractive learning platform, with awards from highly recognised institutes. The platform is doing a great job in teaching students, all at a comparatively low price.

    W A

    Waris Abdi

    February 28, 2018
    Great Course

    Global Edulink made it simple from the get go. The website is up-to-date and really easy to use. I definitely will be doing another course with them and would recommend everyone else to do the same.

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