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What Will I Learn?

Gain a clear understanding of how to communicate with customers in a business environment.
Improve your communication skills and create a first, good impression and gain the trust of customers.
Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
Learn what truly exceptional customer service is in any industry and take your career to the next level.
Learning Opera PMS Hotel Front Desk software and its functionality.
Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.


Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered.  The Advanced Diploma in Customer Service and Opera PMS Software Training is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.

The course covers a range of modules that includes Opera PMS software training that will enable individuals to become professional Hotel Receptionists. It is a complete guide that teaches learners how to use the Opera PMS hotel booking system, engage in front-desk duties, handle challenging customer situations and applying customer service best practices within their job role.

The Diploma in Customer Service and Opera PMS Software Training will enable learners to become efficient in customer service management and ensure they know the tips and techniques to keep customers happy. The course is academically helpful to learners looking to have a career in customer service management.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
Entry Requirement
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline
Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


Those who successfully completed the course will be awarded the Level 3 Diploma in Customer Service and Opera PMS Software Training by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Course Code: QLS-03793

Awarding Body (Accreditation)

ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.

Progression and Career Path

Once you successfully completed the Level 3 Diploma in Customer Service and Opera PMS Software Training you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion.

  • Customer Service Manager
  • Customer Service Team Leader
  • Customer Service Supervisor
  • Assistant Manager – Customer Service
  • Hotel Front Floor Manager
  • Hotel Receptionist or Front Floor Supervisor

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative
  • Hotel Receptionist

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)


Common Career Paths For Customer Service Manager


Course Curriculum

1: customer service and legislation
Introduction 00:00:00
Customer service and legislation – I 00:00:00
Customer service and legislation – II 00:00:00
Learning outcome & Assignment 00:00:00
2: customers and communication in business
Customers and Communication in Business – I 00:00:00
Customers and Communication in Business – II 00:00:00
Learning outcome & Assignment 00:00:00
3: creating a positive impression among the customers
Creating a positive impression among the Customers – I 00:00:00
Creating a positive impression among the Customers – II 00:00:00
Learning outcome & Assignment 00:00:00
☑ assignment
☑ submit your assignment
4: dealing with requests, queries and issues
Dealing with Requests, Queries and Issues – I 00:00:00
Dealing with Requests, Queries and Issues – II 00:00:00
Learning outcome & Assignment 00:00:00
5: customer relationship
Customer Relationship – I 00:00:00
Customer Relationship – II 00:00:00
Learning outcome & Assignment 00:00:00
6: feedback and sales
Feedback and Sales – I 00:00:00
Feedback and Sales – II 00:00:00
Learning outcome & Assignment 00:00:00
☑ assignment
☑ submit your assignment
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment


Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

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  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ABC Awards'
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793

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Accredited Qualification


Unit Summary


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cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
NUS Extra Card

Every student of Global Edulink is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.

Course Reviews


1 ratings
  1. Chloe Evans

    Highly Recommended

    Initially, I was a little hesitant to take this course online. My preference has always been to take a class in person, but I was very impressed by the way this course was presented and organised. This course has exceeded my expectations and I gained a lot of useful information which I hope to put to use in real projects.