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Diploma in Customer Service and Opera PMS Software Training at QLS Level 3

5( 1 REVIEWS )
28 STUDENTS
Buy Now
£229 (inc. VAT)
IN FULL
INSTALLMENT
Initial Fee: £79 (Inc. VAT)
Assessment: £159 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238 (Inc. VAT)
  • 1 year
  • Course Certificate
  • Endorsed by "Quality Licence Scheme"
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793

What Will I Learn?

Gain a clear understanding of how to communicate with customers in a business environment.
Improve your communication skills and create a first, good impression and gain the trust of customers.
Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
Learn what truly exceptional customer service is in any industry and take your career to the next level.
Learning Opera PMS Hotel Front Desk software and its functionality.
Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.

Overview:

Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered.  The Diploma in Customer Service and Opera PMS Software Training at QLS Level 3 is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.

The course covers a range of modules that includes Opera PMS software training that will enable individuals to become professional Hotel Receptionists. It is a complete guide that teaches learners how to use the Opera PMS hotel booking system, engage in front-desk duties, handle challenging customer situations and applying customer service best practices within their job role.

The Diploma in Customer Service and Opera PMS Software Training at QLS Level 3 will enable learners to become efficient in customer service management and ensure they know the tips and techniques to keep customers happy. The course is academically helpful to learners looking to have a career in customer service management.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Why study at Global Edulink?

Global Edulink offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding. 

  • Method of Payment
  • Access Duration
  • Who is this Course aimed at?
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Endorsed by
  • Progression and Career Path
  • Other Benefits
Choose the payment method that best suits you!
  • Full package: A onetime fee of £229.00 can be paid to access this course, which includes the awarding body registration fee and assessments fee.
  • Installment basis: The total price is £238.00, from which an initial fee of £79.00 can be paid to buy the course. The remaining amount can be paid as £159.00 assessment respectively. (Pay in 02 Installments)

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

*Please note that Opera PMS software is not included with this course

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 2 or above in any discipline

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

While the submission of your assignment is compulsory for you to get your Quality Licence Scheme certification, you can also receive another CPD & iAP, free e-certificate if you take a 20 multiple choice exam.

Those who successfully complete the course will be issued the Diploma in Customer Service and Opera PMS Software Training at QLS Level 3 by the Quality Licence Scheme.

Course Code: QLS-03793

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,

  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for  TOTUM discount card

Key Features

Endorsed by Quality Licence Scheme

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum

1: Customer Service and Legislation
Introduction
Customer service and legislation
Learning outcome & Assignment
2: Customers and Communication in Business
Customers and Communication in Business
Learning outcome & Assignment
3: Creating a Positive Impression Among the Customers
Creating a positive impression among the Customers
Learning outcome & Assignment
☑ Assignment
☑ Submit Your Assignment
4: Dealing With Requests, Queries and Issues
Dealing with Requests, Queries and Issues
Learning outcome & Assignment
5: Customer Relationship
Customer Relationship
Learning outcome & Assignment
6: Feedback and Sales
Feedback and Sales
Learning outcome & Assignment
☑ Assignment
☑ Submit Your Assignment
Opera PMS Software
Opera PMS Software
Exam Quiz
Exam : Diploma in Customer Service and Opera PMS Software Training at QLS Level 3 00:30:00

Students feedback

5

Avarage rating (1)
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    C E

    Chloe Evans

    November 09, 2018
    Highly Recommended

    Initially, I was a little hesitant to take this course online. My preference has always been to take a class in person, but I was very impressed by the way this course was presented and organised. This course has exceeded my expectations and I gained a lot of useful information which I hope to put to use in real projects.

Buy Now
£229 (inc. VAT)
IN FULL
INSTALLMENT
Initial Fee: £79 (Inc. VAT)
Assessment: £159 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238 (Inc. VAT)
  • 1 year
  • Course Certificate
  • Endorsed by "Quality Licence Scheme"
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793
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