What Will I Learn?
Providing excellent customer service is important for every business that views its long-term viability. This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base. The Diploma in Customer Service Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.
The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.
The Diploma in Customer Service Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.
If you want one-on-one sessions in a real classroom, visit our Customer Service Classroom Training Course page.
Why study at Global Edulink?
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
|Access Duration||The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.|
|Who is this Course aimed at?|
|Method of Assessment|
This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
|Certification||At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).|
Course Code: QLS-03792
|Awarding Body (Accreditation)|
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
|Progression and Career Path|
On the successful completion of this course, you will be eligible to work for a number of jobs in customer service. You can also use this certificate to wave your way through to the job promotion or higher pay you have been wishing for. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
|1: customer service environment|
|Customer Service Environment||00:00:00|
|2: principles of business|
|Principles of Business- Part I||00:00:00|
|Principles of Business- Part II||00:00:00|
|3: resolving customer’s problems or complaints|
|Resolving Customer’s Problems or Complaints||00:00:00|
|☑ submit your assignment|
|4: customers and customer retention|
|Customers and Customer Retention||00:00:00|
|5: monitor customer service interactions and feedback|
|Monitor Customer Service Interactions and Feedback||00:00:00|
|6: equality, diversity and inclusion in the workplace|
|Equality, Diversity and Inclusion in The Workplace||00:00:00|
|7: manage performance and conflict in the workplace|
|Manage Performance and Conflict in The Workplace||00:00:00|
|☑ submit your assignment|