Diploma in Customer Service at QLS Level 4

Access Duration - 365 Days
Awarded By Endorsed by "Quality Licence Scheme"
Guided Learning Hour 40 Guided Learning Hours (40)
Course Material Course Material
Number of Modules 07 Number of Modules 07
5( 1 REVIEWS )
196 STUDENTS

Endorsed by

£139.00
 

What Will I Learn?

Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment.
Improve your communication process and how to effectively communicate with customers.
Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
Learn how to implement a successful customer service plan in any industry that you work in.
Learn how enhance your customer service relationship with your current and potential customers.
Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

Overview:

Providing excellent customer service is important for every business that views its long-term viability.  This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base.  The Diploma in Customer Service at QLS Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service at QLS Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Why Choose Global Edulink?

Global Edulink offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Who is this Course aimed at?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Endorsed by
  • Progression and Career Path
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 3 or above in any discipline.

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

While the submission of your assignment is compulsory for you to get your Quality Licence Scheme certification, you can also receive another CPD & iAP, free e-certificate if you take a 20 multiple choice exam.

Those who successfully complete the course will be issued the Diploma in Customer Service at QLS Level 4 by the Quality Licence Scheme.

Course Code: QLS-03792

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

On the successful completion of this course, you will be eligible to work for a number of jobs in customer service. You can also use this certificate to wave your way through to the job promotion or higher pay you have been wishing for. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,

  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1: Customer Service Environment
Customer Service Environment
2: Principles of Business
Principles of Business- Part I
Principles of Business- Part II
3: Resolving Customer’s Problems or Complaints
Resolving Customer’s Problems or Complaints
☑ Assignment
☑ Submit Your Assignment
4: Customers and Customer Retention
Customers and Customer Retention
5: Monitor Customer Service Interactions and Feedback
Monitor Customer Service Interactions and Feedback
6: Equality, Diversity and Inclusion in the Workplace
Equality, Diversity and Inclusion in The Workplace
7: Manage Performance and Conflict in the Workplace
Manage Performance and Conflict in The Workplace
☑ Assignment
☑ Submit Your Assignment
Exam Quiz

Students feedback

5

Average rating (1)
5
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1 Star
    M W

    Mark Williams

    November 08, 2018
    Great Learning Opportunity

    This course is well balanced and every topic in the module is very well explained. This sure was a very effective course for me. Thank you Global Edulink for a great learning opportunity.

£139.00
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