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Mastering Telephone Etiquette and Communication Strategies

5( 1 REVIEWS )
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£199 £49 (inc. VAT)
  • 365 Days
  • Beginner and Intermediate
  • Course Certificate
  • Wishlist
  • 10Guided Learning Hours
  • Course Material
  • 02 Number of Modules
  • Exam Included


Whether you work in an office, in a customer service role, in management or even if you have no work experience, being able to communicate effectively is vital. This course aims to give practical knowledge and skills, so you can communicate effectively and understand telephone etiquette. Employees who know how to handle the diverse situations using skill and professionalism, are an asset to any organisation. Give yourself an advantage over your competition with a well-recognised qualification on your CV.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

  • Who is this course aimed at?
  • Course Description
  • Entry requirements
  • Method of assessment
  • Certification
  • Progression and career path
  • This course is perfect for anyone who is hoping to work in a call centre
  • This course would also be helpful for anyone working in an office, reception or customer service role
This online training course is comprehensive and designed to cover the topics listed under the curriculum.
Learners must be age 16 or over and should have a good grasp of the English language, literacy, numeracy and ICT.
At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded a Certificate in Mastering Telephone Etiquette and Communication Strategies.
This certificate is sure to enhance your qualifications and help you land a progressive job opportunity in an industry of your choice.  You can also use this certificate to study further in the subject or to grow in your career in ways of salary increments and job promotions from the organisation. Given below are some of the job roles this course will benefit you in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,
  • Telemarketer – £18,490 per annum
  • Telesales Executive – £18,303 per annum
  • Customer Service Advisor – £17,144 per annum
  • Call Center Supervisor – £21,186 per annum
  • Call Center Agent – £16,922 per annum
  • Claims Handler – £19,094 per annum
  • Communication Manager – £35,827 per annum

Key Features

Gain an Accredited UK Qualification

Access to Excellent Quality Study Materials

Learners will be Eligible for TOTUM Discount Card

Personalised Learning Experience

UK Register of Learning Providers Reg No : 10053842

Support by Phone, Live Chat, and Email

Course Curriculum

Getting Started
Online Training User Manual 00:00:00
E Certificate Download Guide 00:00:00
Module Book 01 – Telephone Etiquette
Getting Started – Telephone Etiquette 00:00:00
Aspects of Phone Etiquette 00:00:00
Using Proper Phone Language 00:00:00
Eliminate Phone Distractions 00:00:00
Inbound Calls 00:00:00
Outbound Calls 00:00:00
Handling Rude or Angry Callers 00:00:00
Handling Interoffice Calls 00:00:00
Handling Voicemail Messages 00:00:00
Methods of Training Employees 00:00:00
Correcting Poor Telephone Etiquette 00:00:00
Wrapping Up – Telephone Etiquette 00:00:00
Module Book 02 – Communication Strategies
Getting Started – Communication Strategies 00:00:00
The Big Picture 00:00:00
Understanding Communication Barriers 00:00:00
Paraverbal Communication Skills 00:00:00
Non-Verbal Communication 00:00:00
Speaking Like a STAR 00:00:00
Listening Skills 00:00:00
Asking Good Questions 00:00:00
Appreciative Inquiry 00:00:00
Mastering the Art of Conversation 00:00:00
Advanced Communication Skills 00:00:00
Wrapping Up – Communication strategies 00:00:00
Mock Exam
Mock Exam: Mastering telephone etiquette and communication strategies 00:40:00
Final Exam
Exam: Mastering telephone etiquette and communication strategies 00:40:00

Students feedback


Avarage rating (1)
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    J S

    Justus Sigmund

    March 02, 2018 - 12:19pm
    Great Course

    Great Course Content! Learn from anywhere using personal devices and pdf is a good way to learn.

Buy Now
£199 £49 (inc. VAT)
  • 365 Days
  • Beginner and Intermediate
  • Course Certificate
  • Wishlist
  • 10Guided Learning Hours
  • Course Material
  • 02 Number of Modules
  • Exam Included
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