Diploma in Customer Service - Level 3
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (8)
Course Material
Number of Modules 06
Mock Exam Included
Final Exam Included
5( 1 REVIEWS )
300 STUDENTS
Accredited By
What Will I Learn?
Understand customer service and legislation successfully
Learn all aspects of customer communication in business
Ability to understand how to create a positive impression effectively
Gain a thorough understanding and appreciation of the necessity for outstanding customer service within companies
Learn to appropriately deal with requests, queries, and issues
Understand how to maintain customer relations in an effective manner
Overview
Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.
This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.
In addition, this Customer Service Level 3 accredited online course will teach you how to create a positive impression, how to appropriately deal with requests, queries, and issues, and how to maintain customer relations. This Customer Service Level 3 accredited online course is suitable for learners of all abilities.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
- Course Objectives
- Course Description
- Entry requirements
- Method of assessment
- Certification
- Progression and career path
- Understand customer service and legislation
- Understand customer communication in business
- Learn how to create a positive impression
- Learn to appropriately deal with requests, queries, and issues
- Learn to maintain customer relations
This online training course is comprehensive and designed to cover the topics listed under the curriculum.
Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.
At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful learners will be awarded a Level 3 Diploma in Customer Service.
On the successful completion of this course in customer service, you will be qualified to work for a number of job roles in the customer service industry. This certificate can also be used as a foundation to expand your knowledge on the subject or to take progressive steps in your career. Below listed are few of the job roles this course will qualify you for, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,
- Customer Service Manager - £27,760 per annum
- Account Coordinator - £21,616 per annum
- Call Centre Supervisor - £21,384 per annum
- Account Manager - £26,573 per annum
- Concierge - £19,636 per annum
- Customer Care Executive - £19,653 per annum
Course Curriculum
| 1: Customer Service and Legislation | |||
| Customer service and legislation | |||
| Learning Outcomes & Assignment | |||
| 2: Customers and Communication in Business | |||
| Customers and Communication in Business | |||
| Learning Outcomes & Assignment | |||
| 3: Creating a Positive Impression Among the Customers | |||
| Creating a positive impression among the Customers | |||
| Learning Outcomes & Assignment | |||
| 4: Dealing With Requests, Queries and Issues | |||
| Dealing with Requests, Queries and Issues | |||
| Learning Outcomes & Assignment | |||
| 5: Customer Relationship | |||
| Customer Relationship | |||
| Learning Outcomes & Assignment | |||
| 6: Feedback and Sales | |||
| Feedback and Sales | |||
| Learning Outcomes & Assignment | |||
| Mock Exam: | |||
| Mock Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
| Fianl Exam: | |||
| Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
Bella Fletcher
I have recently completed the Diploma in Customer Service course, and having studied this course, I gained a great amount of knowledge and information. Overall, I really liked the course and found it interesting. I look forward to do more courses at Global Edulink.