What Will I Learn?
Overview:
Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.
This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.
In addition, this Customer Service Level 3 accredited online course will teach you how to create a positive impression, how to appropriately deal with requests, queries, and issues, and how to maintain customer relations. This Customer Service Level 3 accredited online course is suitable for learners of all abilities.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
| Course Objectives |
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| Course Description | This online training course is comprehensive and designed to cover the topics listed under the curriculum. |
| Entry requirements | Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT. |
| Method of assessment | At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course. |
| Certification | Successful learners will be awarded a Level 3 Diploma in Customer Service. |
| Progression and career path | On the successful completion of this course in customer service, you will be qualified to work for a number of job roles in the customer service industry. This certificate can also be used as a foundation to expand your knowledge on the subject or to take progressive steps in your career. Below listed are few of the job roles this course will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
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Course Curriculum
| 1: customer service and legislation | |||
| Customer service and legislation | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 2: customers and communication in business | |||
| Customers and Communication in Business | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 3: creating a positive impression among the customers | |||
| Creating a positive impression among the Customers | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 4: dealing with requests, queries and issues | |||
| Dealing with Requests, Queries and Issues | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 5: customer relationship | |||
| Customer Relationship | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 6: feedback and sales | |||
| Feedback and Sales | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| mock exam: | |||
| Mock Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
| fianl exam: | |||
| Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
271 STUDENTS ENROLLED
Accredited Qualification
Unit Summary
Accredited by CPD & iAP
CPD Membership No: 10582
Study independently accredited and recognised CPD courses. Gain your certification today
Buy with Confidence
All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service. MORE INFO
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NUS Extra Card
Every student of Global Edulink is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.
Course Reviews
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Interesting Course!!
I have recently completed the Diploma in Customer Service course, and having studied this course, I gained a great amount of knowledge and information. Overall, I really liked the course and found it interesting. I look forward to do more courses at Global Edulink.