What Will I Learn?
Overview:
Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.
This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.
In addition, this Customer Service Level 3 accredited online course will teach you how to create a positive impression, how to appropriately deal with requests, queries, and issues, and how to maintain customer relations. This Customer Service Level 3 accredited online course is suitable for learners of all abilities.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
Course Objectives:
- Understand customer service and legislation
- Understand customer communication in business
- Learn how to create a positive impression
- Learn to appropriately deal with requests, queries, and issues
- Learn to maintain customer relations
Course Description:
This online training course is comprehensive and designed to cover the topics listed under the curriculum.
Method of Assessment:
At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification:
Successful learners will be awarded a Customer Service Level 3 certificate.
Entry Requirements:
Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.
Career Path:
This course will allow you to work in a customer service role, and will also provide useful skills for anyone whose job role involves communication. With this course, you could become any of the following:
- Customer Service Manager (average yearly UK salary according to payscale.com: £27,760)
- Account Coordinator (average yearly UK salary according to payscale.com: £21,616)
- Call Centre Supervisor (average yearly UK salary according to payscale.com: £21,384)
- Account Manager (average yearly UK salary according to payscale.com: £26,573)
- Concierge (average yearly UK salary according to payscale.com: £19,636)
- Customer Care Executive (average yearly UK salary according to payscale.com: £19,653)
Course Curriculum
| 1: customer service and legislation | |||
| Customer service and legislation | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 2: customers and communication in business | |||
| Customers and Communication in Business | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 3: creating a positive impression among the customers | |||
| Creating a positive impression among the Customers | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 4: dealing with requests, queries and issues | |||
| Dealing with Requests, Queries and Issues | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 5: customer relationship | |||
| Customer Relationship | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 6: feedback and sales | |||
| Feedback and Sales | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| mock exam: | |||
| Mock Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
| fianl exam: | |||
| Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
270 STUDENTS ENROLLED
Accredited Qualification
Unit Summary
Accredited by CPD & iAP
CPD Membership No: 10582
Study independently accredited and recognised CPD courses. Gain your certification today
Buy with Confidence
All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
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NUS Extra Card
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Interesting Course!!
I have recently completed the Diploma in Customer Service course, and having studied this course, I gained a great amount of knowledge and information. Overall, I really liked the course and found it interesting. I look forward to do more courses at Global Edulink.