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Diploma in Customer Service - Level 3

5( 1 REVIEWS )
283 STUDENTS
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£249 £69 (inc. VAT)
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  • 365 Days
  • Level 3
  • Course Certificate
  • Wishlist
  • ACCREDITED BY CPD & iAP
  • 8Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Exam Included

What Will I Learn?

Understand customer service and legislation successfully
Learn all aspects of customer communication in business
Ability to understand how to create a positive impression effectively
Gain a thorough understanding and appreciation of the necessity for outstanding customer service within companies
Learn to appropriately deal with requests, queries, and issues
Understand how to maintain customer relations in an effective manner

Overview:

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.

This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.

In addition, this Customer Service Level 3 accredited online course will teach you how to create a positive impression, how to appropriately deal with requests, queries, and issues, and how to maintain customer relations. This Customer Service Level 3 accredited online course is suitable for learners of all abilities.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

 

  • Course Objectives
  • Course Description
  • Entry requirements
  • Method of assessment
  • Certification
  • Progression and career path
  • Understand customer service and legislation
  • Understand customer communication in business
  • Learn how to create a positive impression
  • Learn to appropriately deal with requests, queries, and issues
  • Learn to maintain customer relations
This online training course is comprehensive and designed to cover the topics listed under the curriculum.
Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.
At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful learners will be awarded a Level 3 Diploma in Customer Service.
On the successful completion of this course in customer service, you will be qualified to work for a number of job roles in the customer service industry. This certificate can also be used as a foundation to expand your knowledge on the subject or to take progressive steps in your career. Below listed are few of the job roles this course will qualify you for, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,
  • Customer Service Manager - £27,760 per annum
  • Account Coordinator - £21,616 per annum
  • Call Centre Supervisor - £21,384 per annum
  • Account Manager - £26,573 per annum
  • Concierge - £19,636 per annum
  • Customer Care Executive - £19,653 per annum

Key Features

Gain an Accredited UK Qualification

Access to Excellent Quality Study Materials

Learners will be Eligible for TOTUM Discount Card

Personalised Learning Experience

UK Register of Learning Providers Reg No : 10053842

Support by Phone, Live Chat, and Email

Course Curriculum

Getting Started
Online Training User Manual 00:00:00
E Certificate Download Guide 00:00:00
1: Customer Service and Legislation
Customer service and legislation 00:00:00
Learning Outcomes & Assignment 00:00:00
2: Customers and Communication in Business
Customers and Communication in Business 00:00:00
Learning Outcomes & Assignment 00:00:00
3: Creating a Positive Impression Among the Customers
Creating a positive impression among the Customers 00:00:00
Learning Outcomes & Assignment 00:00:00
4: Dealing With Requests, Queries and Issues
Dealing with Requests, Queries and Issues 00:00:00
Learning Outcomes & Assignment 00:00:00
5: Customer Relationship
Customer Relationship 00:00:00
Learning Outcomes & Assignment 00:00:00
6: Feedback and Sales
Feedback and Sales 00:00:00
Learning Outcomes & Assignment 00:00:00
Mock Exam:
Mock Exam: Diploma in Customer Service – Level 3 01:00:00
Fianl Exam:
Exam: Diploma in Customer Service – Level 3 01:00:00

Students feedback

5

Avarage rating (1)
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    B F

    Bella Fletcher

    November 15, 2018 - 11:55am
    Interesting Course!!

    I have recently completed the Diploma in Customer Service course, and having studied this course, I gained a great amount of knowledge and information. Overall, I really liked the course and found it interesting. I look forward to do more courses at Global Edulink.

Add To Cart
£249 £69 (inc. VAT)
Buy Now
  • 365 Days
  • Level 3
  • Course Certificate
  • Wishlist
  • ACCREDITED BY CPD & iAP
  • 8Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Exam Included
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