Diploma in Customer Service - Level 3
5( 1 REVIEWS ) What Will I Learn?
Overview:
Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.
This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.
In addition, this Customer Service Level 3 accredited online course will teach you how to create a positive impression, how to appropriately deal with requests, queries, and issues, and how to maintain customer relations. This Customer Service Level 3 accredited online course is suitable for learners of all abilities.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
- Course Objectives
- Course Description
- Entry requirements
- Method of assessment
- Certification
- Progression and career path
- Understand customer service and legislation
- Understand customer communication in business
- Learn how to create a positive impression
- Learn to appropriately deal with requests, queries, and issues
- Learn to maintain customer relations
- Customer Service Manager - £27,760 per annum
- Account Coordinator - £21,616 per annum
- Call Centre Supervisor - £21,384 per annum
- Account Manager - £26,573 per annum
- Concierge - £19,636 per annum
- Customer Care Executive - £19,653 per annum
Key Features
Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Learners will be Eligible for TOTUM Discount Card
Personalised Learning Experience
UK Register of Learning Providers Reg No : 10053842
Support by Phone, Live Chat, and Email
Course Curriculum
| Getting Started | |||
| Online Training User Manual | 00:00:00 | ||
| E Certificate Download Guide | 00:00:00 | ||
| 1: Customer Service and Legislation | |||
| Customer service and legislation | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 2: Customers and Communication in Business | |||
| Customers and Communication in Business | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 3: Creating a Positive Impression Among the Customers | |||
| Creating a positive impression among the Customers | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 4: Dealing With Requests, Queries and Issues | |||
| Dealing with Requests, Queries and Issues | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 5: Customer Relationship | |||
| Customer Relationship | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| 6: Feedback and Sales | |||
| Feedback and Sales | 00:00:00 | ||
| Learning Outcomes & Assignment | 00:00:00 | ||
| Mock Exam: | |||
| Mock Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
| Fianl Exam: | |||
| Exam: Diploma in Customer Service – Level 3 | 01:00:00 | ||
Students feedback
- 365 Days
- Level 3
- Course Certificate
- Wishlist
- ACCREDITED BY CPD & iAP
- 8Guided Learning Hours
- Course Material
- 06 Number of Modules
- Exam Included
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Bella Fletcher
I have recently completed the Diploma in Customer Service course, and having studied this course, I gained a great amount of knowledge and information. Overall, I really liked the course and found it interesting. I look forward to do more courses at Global Edulink.