What Will I Learn?
Overview
The Office Administration and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:
- Would like to work as a Receptionist, Office Administrator or Administrative Assistant
- Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills
- Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills
As a distance learning course, this is ideal for anybody who needs to fit their study around work or family commitments, or for whom travelling to an education centre would be difficult.
Successful completion of this course can ultimately create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant. You might also choose to go on to specialise as a Medical or Legal Secretary.
Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.
| Course Aims | At Global Edulink, we have developed this course to assist you to update your skills and to improve your ICT, administrative and secretarial skills so that you:
Crucially, this course will help you to update your standard of computer literacy, which is vital in today’s workplace. You will not need to enrol on separate ICT courses as this curriculum already covers the use of Microsoft Office, data entry and producing administrative documents on a computer. |
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| Course Content | The course is delivered through 25 hours’ of tutorials, spread over two units:
Rather than simply provide you with a qualification to put on your CV, we will also help you to draft an effective CV and show you how to write a covering letter and personal statement that will give you the best chance of being selected for interview when applying for a new job or promotion. We also provide advice on how to prepare for job interviews. |
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| Entry Requirement | You must be at least 17 years old to undertake this qualification and have a basic understanding of English Language, Literacy, Numeracy and ICT. However, you do not need to have any previous experience or qualifications to enrol. | ||
| Method of Assessment | At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course. | ||
| Certification | Successful candidates will be awarded certificates for “Certificate in Office Administration and Reception”. | ||
| Career Path | This course will help you obtain a career as a:
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Course Curriculum
| 1. diary management | |||
| Diary Management | 00:00:00 | ||
| Diary and Time Management with Outlook | 01:26:00 | ||
| 2. business reports and letter writing | |||
| Business Writing Skills | 02:00:00 | ||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | 00:00:00 | ||
| 3. e-mail writing tips | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 4. handling confidential documents | |||
| Handling Confidential Documents | 00:00:00 | ||
| 5. successful meeting minutes | |||
| Taking Minutes | 00:23:00 | ||
| 6. note taking | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | 00:00:00 | ||
| 7. data management, record keeping and filing | |||
| Data Management & Record Keeping | 00:00:00 | ||
| 8. appointment booking and arranging interviews | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 9. delivering postal mail | |||
| Delivering Postal Mail | 00:33:00 | ||
| 10. dictating | |||
| Dictating | 01:09:00 | ||
| 11. tips for speed reading | |||
| Tips for Speed Reading | 00:07:00 | ||
| 12. creating an effective cv and cover letter | |||
| Business Resumes & Job Applications | 01:00:00 | ||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | 00:00:00 | ||
| 13. typing speed development | |||
| Effective Typing | 00:00:00 | ||
| 14. microsoft word | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | 00:00:00 | ||
| 15. microsoft excel | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | 00:00:00 | ||
| 16. microsoft powerpoint | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 01:01:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | 00:00:00 | ||
| 17. microsoft outlook | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 18. receptionist and customer service skills | |||
| The 90: 90 Principle to create a powerful first impression | 00:22:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| mock exam | |||
| Mock Exam : Office Admin & Reception | 01:00:00 | ||
| final exam | |||
| Exam: Office Admin & Reception | 01:00:00 | ||
2135 STUDENTS ENROLLED
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All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.
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If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
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those who prefer learning independently
I definitely recommend this course to those who prefer learning independently, also to those who have a busy life.
those who live in a busy environment
Considering this is an on-line course, it’s perfect to those who live in a busy environment and don’t have enough time to travel which is the main reason why I chose this course
Great
I chose to do the Office Administration and Reception course (on-line). I can say that this has been perfect for me as I did not know anything about this course, the modules were very understandable and well organised which helped me with my understanding. I am almost finished with my course and I am looking to do the Diploma in Office Administration and reception so I can master this sector. Thank you very much for the support.