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What Will I Learn?

Update your existing skills with a view to returning to work in the business and administration sector
To learn or develop up-to-date, best practice administration skills
To further develop their existing knowledge of IT and administration skills
Create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant


The Office Administration and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

  • Would like to work as a Receptionist, Office Administrator or Administrative Assistant
  • Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills
  • Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills

As a distance learning course, this is ideal for anybody who needs to fit their study around work or family commitments, or for whom travelling to an education centre would be difficult.

Successful completion of this course can ultimately create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant. You might also choose to go on to specialise as a Medical or Legal Secretary.

Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.

Course Aims At Global Edulink, we have developed this course to assist you to update your skills and to improve your ICT, administrative and secretarial skills so that you:

  • Feel more confident in carrying out your job
  • Carry out your duties as efficiently and effectively as possible
  • Are highly employable (if you are looking for work)
  • Are aiming for a promotion

Crucially, this course will help you to update your standard of computer literacy, which is vital in today’s workplace. You will not need to enrol on separate ICT courses as this curriculum already covers the use of Microsoft Office, data entry and producing administrative documents on a computer.

Course Content The course is delivered through 25 hours’ of tutorials, spread over two units:

  • Unit 1: Developing your receptionist and administration skills
  • Unit 2: Developing your administrative and ICT skills

Rather than simply provide you with a qualification to put on your CV, we will also help you to draft an effective CV and show you how to write a covering letter and personal statement that will give you the best chance of being selected for interview when applying for a new job or promotion. We also provide advice on how to prepare for job interviews.

Entry Requirement You must be at least 17 years old to undertake this qualification and have a basic understanding of English Language, Literacy, Numeracy and ICT. However, you do not need to have any previous experience or qualifications to enrol.
Method of Assessment At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification Successful candidates will be awarded certificates for “Certificate in Office Administration and Reception”.
Career Path This course will help you obtain a career as a:

  • Receptionist
  • Office Administrator
  • Administrative Assistant
  • Legal Secretary
  • Medical Secretary


Common Career Paths For Receptionist

Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

1. diary management
Diary Management 00:00:00
Diary and Time Management with Outlook 01:26:00
2. business reports and letter writing
Business Writing Skills 02:00:00
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing 00:00:00
3. e-mail writing tips
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
4. handling confidential documents
Handling Confidential Documents 00:00:00
5. successful meeting minutes
Taking Minutes 00:23:00
6. note taking
Note Taking 00:40:00
Exercise Files: Note Taking 00:00:00
7. data management, record keeping and filing
Data Management & Record Keeping 00:00:00
8. appointment booking and arranging interviews
Appointment Booking and Arrange an Interview 00:12:00
9. delivering postal mail
Delivering Postal Mail 00:33:00
10. dictating
Dictating 01:09:00
11. tips for speed reading
Tips for Speed Reading 00:07:00
12. creating an effective cv and cover letter
Business Resumes & Job Applications 01:00:00
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV 00:00:00
13. typing speed development
Effective Typing 00:00:00
14. microsoft word
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016 00:00:00
15. microsoft excel
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016 00:00:00
16. microsoft powerpoint
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering Speech 01:01:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016 00:00:00
17. microsoft outlook
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
18. receptionist and customer service skills
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
mock exam
Mock Exam : Office Admin & Reception 01:00:00
final exam
Exam: Office Admin & Reception 01:00:00
£199 £49 (inc. VAT)

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  • 365 Days
  • Course Certificate
  • 40Guided Learning Hours
  • Course Material
  • 18 Number of Modules
  • Exam Included

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Build Your CV Here
cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.

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Course Reviews


12 ratings
  1. Jay Singh

    those who prefer learning independently

    I definitely recommend this course to those who prefer learning independently, also to those who have a busy life.

  2. Maariya Haque

    those who live in a busy environment

    Considering this is an on-line course, it’s perfect to those who live in a busy environment and don’t have enough time to travel which is the main reason why I chose this course

  3. Mazeda Bibi


    I chose to do the Office Administration and Reception course (on-line). I can say that this has been perfect for me as I did not know anything about this course, the modules were very understandable and well organised which helped me with my understanding. I am almost finished with my course and I am looking to do the Diploma in Office Administration and reception so I can master this sector. Thank you very much for the support.