Diploma in Office Administration & Reception

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 40 Guided Learning Hours (40)
Course Material Course Materialr Course Material
Number of Modules  30 Number of Modules 30
4.7( 13 REVIEWS )

Accredited By


What Will I Learn?

Excellent customer service
ICT and business communication
Professional and personal development, and managing a business environment
Record keeping (Finance and HR)

Would you like to be a successful and well-paid Office Administrator or Receptionist?

Kick start your career now with this Diploma in Office Administration & Reception (USA Standards), and you could be in a well-paid position with room for progression. The great thing about a Diploma in Office Administration & Reception is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA. These are all fantastic, profitable options, so whether you have some experience or are a beginner, this course is a great place to start.

The course is divided into modules which are helpful and easy-to-understand, so you can build knowledge as you go.

We’ve got everything covered, including how to prepare business documents and how to effectively communicate at work. If you are currently seeking employment we can help, as we include lessons on CV writing, cover letter writing and personal statement preparation, as well as job interview techniques.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Please Note: This Course is Based on USA Standards.

  • Who is it for
  • Entry Requirements
  • Benefits you will gain
  • Method of Assessment
  • Certification
Anyone hoping to work as, or already working as: a Receptionist, Administrative Assistant, Office Administrator or Secretary
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
  •  High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for TOTUM Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
 Successful candidates will be awarded a Level 3 Diploma in Office Administration & Reception.

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1. Developing Customer Service Skills
Professional Receptionist Training Course Objectives 00:04:00
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
2. Business Reports and Letter Writing
Business Writing Skills
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing
3. E-Mails Writing Tips
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
4. Typing Speed Development
Effective Typing 00:50:00
5. Tips for Speed Reading
Tips for Speed Reading 00:07:00
6. Microsoft Word
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016
7. Microsoft Excel
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016
8. Microsoft Powerpoint
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering Speech 00:26:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016
9. Microsoft Outlook
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
10. Microsoft Access
Introduction to MS Access 00:35:00
Creating Tables & Setting up Properties 01:04:00
Queries 01:32:00
Creating Forms & Reports 02:45:00
Working with Macros, Integrating Access with Office Suite 00:34:00
Database Management 00:28:00
Exercise Files- Microsoft Access 2016
11. Diary Management
Diary Management
Diary and Time Management with Outlook – 2007 02:17:00
Diary and Time Management with Outlook – 2016 00:00:00
12. Handling Confidential Documents
Handling Confidential Documents
13. Job functions and Description of Office Admin/ Manager
Job functions and Description of Office Administrator and Manager
14. Successful Meeting Minutes
Taking Minutes 00:23:00
15. Note Taking
Note Taking 00:40:00
Exercise Files: Note Taking
16. Document Proofreading
Document Proofreading
17. Appointment Booking and Arranging Interviews
Appointment Booking and Arrange an Interview 00:12:00
18. Delivering Postal Mail
Delivering Postal Mail 00:33:00
19. Dictating
Dictating 01:01:00
20. Organising a Meeting
Organising a Meeting 00:43:00
Exercise Files: Organising Meeting
21. Data Management, Record Keeping and Filing
Data Management & Record Keeping
22. Event Planning
Event Planning Essentials
23. Arrange Business Travel & Accommodation
Arranging Business Travel and Accommodation
24. Bookkeeping
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 01:42:00
Taxes 00:25:00
25. Quickbooks for Payroll Management
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management
26. Invoicing/Petty Cash
Invoicing and Petty cash
27. Supervising and Monitoring the Office Works
Supervising and monitoring the office works
28. Time Management
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management
29. Motivating Employees
Motivating Employees 00:24:00
30. Creating an Effective CV and Cover Letter
Business Resumes & Job Applications
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV
Mock Exam
Mock Exam: Diploma in Office Administration & Reception 01:00:00
Final Exam
Exam: Diploma in Office Administration & Reception 01:00:00
Certificate Download Guide
Certificate Download Guide 00:03:00

Students feedback


Average rating (13)
5 Star
4 Star
3 Star
2 Star
1 Star


    June 28, 2021

    very enjoyable course with very helpful information and guides.

    N J

    Natalie Jordan

    March 14, 2019

    My expectations about this office admin and reception course were exceeded by the contents which were taught to me. Really enjoyed it.



    January 15, 2018
    Very thorough and comprehensive course

    This was amazingly good value for the money. I thought the whole thing was very well presented and immensely informative. Many more hours of content than I had expected.

    D H

    Della Hill

    March 23, 2016
    Appalling grammar

    The first thing an office administrator & receptionist must have is a good level of grammar, this course will show you how, when, what and why WITH unbelievable grammar especially on final quiz!
    Apart from that it was fairly informative, too American and over priced as most of the information if free on the web anyway!

    A B

    Alma Baldwin

    March 11, 2016
    very helpful and polite

    The mentors were very helpful and polite; I managed to complete all tasks given to me before deadline.

    A R

    Allie Roberts

    March 11, 2016
    I definitely suggest students

    Great service! They provided me with great customer service and guided me every step. I just completed my course online, I certainly enjoyed doing this course and everything they had in for me. I am currently waiting for my certificate. I definitely suggest students to take on this course if they are interested in working in a business environment. –

    H B

    Husna Begum

    March 10, 2016
    very useful!

    Since I started this online qualification, I feel as if it has boosted my knowledge and understanding. I have a better understanding at work, my manager is surprised and happy with the way I am working. Now I have secured my job

    A H

    Ali Hussain

    March 10, 2016
    I am amazed

    I purchased the office admin and reception course, I am amazed how fast and simple the procedure was. At first I was very confused with what course I wanted to do, I wanted to do something business related, as I got in contact with them everything seemed clear, they had sent me information about the course and what exactly was going to take place once I had purchased it. I knew that this admin course was the right path for me. Currently I am enjoying this as this is exactly what I expected

    A T

    Alexandra Tom

    March 09, 2016
    Overall I am very happy

    The layout of this website and online course was very straight forward, I had no difficulty in understanding the course, and top support was given to me. I received my certificate for diploma in office admin and receptionist. Very proud! Overall I am very happy with this organisation and I look forward to doing more online courses.

    A A

    Adele Aden

    March 09, 2016
    Fabulous tutor and well organised

    This course was amazing, positively recommend this! Fabulous tutor and well organised! Provided the best service ever, thank you.

    A A

    Abner Adam

    March 08, 2016
    The tutors are very helpful as they are available 24/7

    I am currently doing the office administration and reception course online, so far I have learnt many skills which I was not too aware of. The tutors are very helpful as they are available 24/7 which was very helpful.

    J A

    John Abby

    March 08, 2016
    great bonus for me!

    The course I attended was office administration and reception course which took place online. Everything seemed very straight forward and simple. The website had simple steps which was very ideal for me. I had 24/7 online support so I knew what exactly I was doing.
    One main reason why I took this course online was because I was able to do it anywhere and anytime, which was a great bonus for me! By the end of the 3 months I had received my certificate and I was very proud of myself. Now I am looking into being a receptionist, I have high hopes as I have everything to master at being a receptionist and working in a business environment.

    S h

    Sarah hue

    March 04, 2016
    I would defiantly recommend this course

    The course that I applied for was office administration and reception course. This course by far has given me the best knowledge and understanding, I would defiantly recommend this course to those who are looking into working or building a career in a business environment.

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