What Will I Learn?
Excellent customer service
ICT and business communication
Professional and personal development, and managing a business environment
Record keeping (Finance and HR)
Would you like to be a successful and well-paid Office Administrator or Receptionist?
Kick start your career now with this Diploma in Office Administration, and you could be in a well-paid position with room for progression. The great thing about a Diploma in Office Administration & Reception is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA. These are all fantastic, profitable options, so whether you have some experience or are a beginner, this course is a great place to start.
The course is divided into modules which are helpful and easy-to-understand, so you can build knowledge as you go.
We’ve got everything covered, including how to prepare business documents and how to effectively communicate at work. If you are currently seeking employment we can help, as we include lessons on CV writing, cover letter writing and personal statement preparation, as well as job interview techniques.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
| Who is it for | Anyone hoping to work as, or already working as: a Receptionist, Administrative Assistant, Office Administrator or Secretary |
| Entry Requirements | Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT. |
| Benefits you will gain |
|
| Method of Assessment | At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course. |
| Certification | Successful candidates will be awarded a Diploma in Office Administration & Reception. |
Course Curriculum
| 1. developing customer service skills | |||
| Professional Receptionist Training Course Objectives | 00:04:00 | ||
| The 90: 90 Principle to create a powerful first impression | 00:22:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| 2. business reports and letter writing | |||
| Business Writing Skills | 02:00:00 | ||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | 00:00:00 | ||
| 3. e-mails writing tips | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 4. typing speed development | |||
| Effective Typing | 00:00:00 | ||
| 5. tips for speed reading | |||
| Tips for Speed Reading | 00:07:00 | ||
| 6. microsoft word | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | 00:00:00 | ||
| 7. microsoft excel | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | 00:00:00 | ||
| 8. microsoft powerpoint | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 01:01:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | 00:00:00 | ||
| 9. microsoft outlook | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 10. microsoft access | |||
| Introduction to MS Access | 00:35:00 | ||
| Creating Tables & Setting up Properties | 01:04:00 | ||
| Queries | 01:32:00 | ||
| Creating Forms & Reports | 02:13:00 | ||
| Working with Macros, Integrating Access with Office Suite | 00:34:00 | ||
| Database Management | 00:28:00 | ||
| Exercise Files- Microsoft Access 2016 | 00:00:00 | ||
| 11. diary management | |||
| Diary Management | 00:00:00 | ||
| Diary and Time Management with Outlook | 01:26:00 | ||
| 12. handling confidential documents | |||
| Handling Confidential Documents | 00:00:00 | ||
| 13. job functions and description of office admin/ manager | |||
| Job functions and Description of Office Administrator and Manager | 00:00:00 | ||
| 14. successful meeting minutes | |||
| Taking Minutes | 00:23:00 | ||
| 15. note taking | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | 00:00:00 | ||
| 16. document proofreading | |||
| Document Proofreading | 00:00:00 | ||
| 17. appointment booking and arranging interviews | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 18. delivering postal mail | |||
| Delivering Postal Mail | 00:33:00 | ||
| 19. dictating | |||
| Dictating | 01:09:00 | ||
| 20. organising a meeting | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | 00:00:00 | ||
| 21. data management, record keeping and filing | |||
| Data Management & Record Keeping | 00:00:00 | ||
| 22. event planning | |||
| Event Planning Essentials | 00:00:00 | ||
| 23. arrange business travel & accommodation | |||
| Arranging Business Travel and Accommodation | 00:00:00 | ||
| 24. bookkeeping | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 25. quickbooks for payroll management | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | 00:00:00 | ||
| 26. invoicing/petty cash | |||
| Invoicing and Petty cash | 00:00:00 | ||
| 27. supervising and monitoring the office works | |||
| Supervising and monitoring the office works | 00:00:00 | ||
| 28. time management | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | 00:00:00 | ||
| 29. motivating employees | |||
| Motivating Employees | 00:24:00 | ||
| 30. creating an effective cv and cover letter | |||
| Business Resumes & Job Applications | 01:00:00 | ||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | 00:00:00 | ||
| mock exam | |||
| Mock Exam: Diploma in Office Administration & Reception | 01:00:00 | ||
| final exam | |||
| Exam: Diploma in Office Administration & Reception | 01:00:00 | ||
2235 STUDENTS ENROLLED
Accredited Qualification
Unit Summary
Accredited by CPD & iAP
CPD Membership No: 10582
Study independently accredited and recognised CPD courses. Gain your certification today
Buy with Confidence
Build Your CV Here 
All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service. MORE INFO
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I would defiantly recommend this course
The course that I applied for was office administration and reception course. This course by far has given me the best knowledge and understanding, I would defiantly recommend this course to those who are looking into working or building a career in a business environment.
great bonus for me!
The course I attended was office administration and reception course which took place online. Everything seemed very straight forward and simple. The website had simple steps which was very ideal for me. I had 24/7 online support so I knew what exactly I was doing.
One main reason why I took this course online was because I was able to do it anywhere and anytime, which was a great bonus for me! By the end of the 3 months I had received my certificate and I was very proud of myself. Now I am looking into being a receptionist, I have high hopes as I have everything to master at being a receptionist and working in a business environment.
The tutors are very helpful as they are available 24/7
I am currently doing the office administration and reception course online, so far I have learnt many skills which I was not too aware of. The tutors are very helpful as they are available 24/7 which was very helpful.