Would you like to be a successful and well-paid Office Administrator or Receptionist?
Kick start your career now with this Diploma in Office Administration, and you could be in a well-paid position with room for progression. The great thing about a Diploma in Office Administration & Reception is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA. These are all fantastic, profitable options, so whether you have some experience or are a beginner, this course is a great place to start.
The course is divided into modules which are helpful and easy-to-understand, so you can build knowledge as you go.
Candidates will gain essential skills, like:
- Excellent customer service
- ICT and business communication
- Professional and personal development, and managing a business environment
- Record keeping (Finance and HR)
We’ve got everything covered, including how to prepare business documents and how to effectively communicate at work. If you are currently seeking employment we can help, as we include lessons on CV writing, cover letter writing and personal statement preparation, as well as job interview techniques.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
Who is it for:
- Anyone hoping to work as, or already working as: a Receptionist, Administrative Assistant, Office Administrator or Secretary
Entry Requirements:
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
Benefits you will gain:
- High-quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal.
- The benefit of applying for NUS extra Discount Card.
- Recognised Accredited Qualification.
- Excellent customer service and administrative support.
Assessment
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Certification:
Successful candidates will be awarded a Diploma in Office Administration & Reception.
Career Path:
This course will be beneficial to the following careers:
- Receptionist
- Administrative Assistant
- Office Administrator
- Secretary
- Medical Secretary
- Legal Secretary
Course Curriculum
| 1. Developing Customer Service Skills | |||
| Professional Receptionist Training Course Objectives | 00:04:00 | ||
| The 90: 90 Principle to create a powerful first impression | 00:22:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| 2. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | 02:00:00 | ||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | 00:00:00 | ||
| 3. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 4. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 5. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 6. MICROSOFT WORD | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | 00:00:00 | ||
| 7. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | 00:00:00 | ||
| 8. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 01:01:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | 00:00:00 | ||
| 9. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 10. MICROSOFT ACCESS | |||
| Introduction to MS Access | 00:35:00 | ||
| Creating Tables & Setting up Properties | 01:04:00 | ||
| Queries | 01:32:00 | ||
| Creating Forms & Reports | 02:13:00 | ||
| Working with Macros, Integrating Access with Office Suite | 00:34:00 | ||
| Database Management | 00:28:00 | ||
| Exercise Files- Microsoft Access 2016 | 00:00:00 | ||
| 11. DIARY MANAGEMENT | |||
| Diary Management | 00:00:00 | ||
| Diary and Time Management with Outlook | 01:26:00 | ||
| 12. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | 00:00:00 | ||
| 13. Job functions and Description of Office Admin/ Manager | |||
| Job functions and Description of Office Administrator and Manager | 00:00:00 | ||
| 14. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | 00:23:00 | ||
| 15. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | 00:00:00 | ||
| 16. DOCUMENT PROOFREADING | |||
| Document Proofreading | 00:00:00 | ||
| 17. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 18. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 19. DICTATING | |||
| Dictating | 01:09:00 | ||
| 20. ORGANISING A MEETING | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | 00:00:00 | ||
| 21. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | 00:00:00 | ||
| 22. EVENT PLANNING | |||
| Event Planning Essentials | 00:00:00 | ||
| 23. ARRANGE BUSINESS TRAVEL & ACCOMMODATION | |||
| Arranging Business Travel and Accommodation | 00:00:00 | ||
| 24. BOOKKEEPING | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 25. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | 00:00:00 | ||
| 26. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | 00:00:00 | ||
| 27. SUPERVISING AND MONITORING THE OFFICE WORKS | |||
| Supervising and monitoring the office works | 00:00:00 | ||
| 28. TIME MANAGEMENT | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | 00:00:00 | ||
| 29. MOTIVATING EMPLOYEES | |||
| Motivating Employees | 00:24:00 | ||
| 30. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | 01:00:00 | ||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam : Office Admin & Reception | 01:00:00 | ||
| Final Exam | |||
| Exam : Diploma in Office Admin & Reception | 01:00:00 | ||
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