Diploma in Office Administration & Reception
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (40)
Course Material
Number of Modules 30
4.7( 13 REVIEWS )
3057 STUDENTS
Accredited By
What Will I Learn?
Excellent customer service
ICT and business communication
Professional and personal development, and managing a business environment
Record keeping (Finance and HR)
Would you like to be a successful and well-paid Office Administrator or Receptionist?
Kick start your career now with this Diploma in Office Administration & Reception (USA Standards), and you could be in a well-paid position with room for progression. The great thing about a Diploma in Office Administration & Reception is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA. These are all fantastic, profitable options, so whether you have some experience or are a beginner, this course is a great place to start.
The course is divided into modules which are helpful and easy-to-understand, so you can build knowledge as you go.
We’ve got everything covered, including how to prepare business documents and how to effectively communicate at work. If you are currently seeking employment we can help, as we include lessons on CV writing, cover letter writing and personal statement preparation, as well as job interview techniques.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
Please Note: This Course is Based on USA Standards.
- Who is it for
- Entry Requirements
- Benefits you will gain
- Method of Assessment
- Certification
Anyone hoping to work as, or already working as: a Receptionist, Administrative Assistant, Office Administrator or Secretary
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
- Â High-quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal.
- The benefit of applying for TOTUM Discount Card.
- Recognised Accredited Qualification.
- Excellent customer service and administrative support
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
 Successful candidates will be awarded a Level 3 Diploma in Office Administration & Reception.
Key Features
Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842Course Curriculum
| 1. Developing Customer Service Skills | |||
| Professional Receptionist Training Course Objectives | 00:04:00 | ||
| The 90: 90 Principle to create a powerful first impression | 00:22:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| 2. Business Reports and Letter Writing | |||
| Business Writing Skills | |||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | |||
| 3. E-Mails Writing Tips | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 4. Typing Speed Development | |||
| Effective Typing | 00:50:00 | ||
| 5. Tips for Speed Reading | |||
| Tips for Speed Reading | 00:07:00 | ||
| 6. Microsoft Word | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | |||
| 7. Microsoft Excel | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | |||
| 8. Microsoft Powerpoint | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 00:26:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | |||
| 9. Microsoft Outlook | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 10. Microsoft Access | |||
| Introduction to MS Access | 00:35:00 | ||
| Creating Tables & Setting up Properties | 01:04:00 | ||
| Queries | 01:32:00 | ||
| Creating Forms & Reports | 02:45:00 | ||
| Working with Macros, Integrating Access with Office Suite | 00:34:00 | ||
| Database Management | 00:28:00 | ||
| Exercise Files- Microsoft Access 2016 | |||
| 11. Diary Management | |||
| Diary Management | |||
| Diary and Time Management with Outlook – 2007 | 02:17:00 | ||
| Diary and Time Management with Outlook – 2016 | 00:00:00 | ||
| 12. Handling Confidential Documents | |||
| Handling Confidential Documents | |||
| 13. Job functions and Description of Office Admin/ Manager | |||
| Job functions and Description of Office Administrator and Manager | |||
| 14. Successful Meeting Minutes | |||
| Taking Minutes | 00:23:00 | ||
| 15. Note Taking | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | |||
| 16. Document Proofreading | |||
| Document Proofreading | |||
| 17. Appointment Booking and Arranging Interviews | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 18. Delivering Postal Mail | |||
| Delivering Postal Mail | 00:33:00 | ||
| 19. Dictating | |||
| Dictating | 01:01:00 | ||
| 20. Organising a Meeting | |||
| Organising a Meeting | 00:43:00 | ||
| Exercise Files: Organising Meeting | |||
| 21. Data Management, Record Keeping and Filing | |||
| Data Management & Record Keeping | |||
| 22. Event Planning | |||
| Event Planning Essentials | |||
| 23. Arrange Business Travel & Accommodation | |||
| Arranging Business Travel and Accommodation | |||
| 24. Bookkeeping | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 01:42:00 | ||
| Taxes | 00:25:00 | ||
| 25. Quickbooks for Payroll Management | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | |||
| 26. Invoicing/Petty Cash | |||
| Invoicing and Petty cash | |||
| 27. Supervising and Monitoring the Office Works | |||
| Supervising and monitoring the office works | |||
| 28. Time Management | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | |||
| 29. Motivating Employees | |||
| Motivating Employees | 00:24:00 | ||
| 30. Creating an Effective CV and Cover Letter | |||
| Business Resumes & Job Applications | |||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | |||
| Mock Exam | |||
| Mock Exam: Diploma in Office Administration & Reception | 01:00:00 | ||
| Final Exam | |||
| Exam: Diploma in Office Administration & Reception | 01:00:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
metalems@yahoo.com
very enjoyable course with very helpful information and guides.
Natalie Jordan
My expectations about this office admin and reception course were exceeded by the contents which were taught to me. Really enjoyed it.
Rachel
This was amazingly good value for the money. I thought the whole thing was very well presented and immensely informative. Many more hours of content than I had expected.
Della Hill
The first thing an office administrator & receptionist must have is a good level of grammar, this course will show you how, when, what and why WITH unbelievable grammar especially on final quiz!
Apart from that it was fairly informative, too American and over priced as most of the information if free on the web anyway!
Alma Baldwin
The mentors were very helpful and polite; I managed to complete all tasks given to me before deadline.
Allie Roberts
Great service! They provided me with great customer service and guided me every step. I just completed my course online, I certainly enjoyed doing this course and everything they had in for me. I am currently waiting for my certificate. I definitely suggest students to take on this course if they are interested in working in a business environment. –
Husna Begum
Since I started this online qualification, I feel as if it has boosted my knowledge and understanding. I have a better understanding at work, my manager is surprised and happy with the way I am working. Now I have secured my job
Ali Hussain
I purchased the office admin and reception course, I am amazed how fast and simple the procedure was. At first I was very confused with what course I wanted to do, I wanted to do something business related, as I got in contact with them everything seemed clear, they had sent me information about the course and what exactly was going to take place once I had purchased it. I knew that this admin course was the right path for me. Currently I am enjoying this as this is exactly what I expected
Alexandra Tom
The layout of this website and online course was very straight forward, I had no difficulty in understanding the course, and top support was given to me. I received my certificate for diploma in office admin and receptionist. Very proud! Overall I am very happy with this organisation and I look forward to doing more online courses.
Adele Aden
This course was amazing, positively recommend this! Fabulous tutor and well organised! Provided the best service ever, thank you.
Abner Adam
I am currently doing the office administration and reception course online, so far I have learnt many skills which I was not too aware of. The tutors are very helpful as they are available 24/7 which was very helpful.
John Abby
The course I attended was office administration and reception course which took place online. Everything seemed very straight forward and simple. The website had simple steps which was very ideal for me. I had 24/7 online support so I knew what exactly I was doing.
One main reason why I took this course online was because I was able to do it anywhere and anytime, which was a great bonus for me! By the end of the 3 months I had received my certificate and I was very proud of myself. Now I am looking into being a receptionist, I have high hopes as I have everything to master at being a receptionist and working in a business environment.
Sarah hue
The course that I applied for was office administration and reception course. This course by far has given me the best knowledge and understanding, I would defiantly recommend this course to those who are looking into working or building a career in a business environment.