Diploma in Customer Service
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (20)
Course Material
Number of Modules 24
Mock Exam Included
Final Exam Included
4.8( 18 REVIEWS )
2109 STUDENTS
Accredited By
What Will I Learn?
Learn how to deliver the best level of customer service within the organisation
Develop skills in areas such as resolving customer issues, managing customers commendably, customer retention, values and ethics of the business and professional development
Learn the impact of customer service which is important for a wide range of industries
Learn the different customer service settings to be used in relevance to industries like banks, restaurants, hotels and retail outlets
Develop people management skills and learn to talk effectively with people in a positive manner at all times
Ability to demonstrate a high level of customer service skills to potential employers
Are you looking to develop your customer service skills?
Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.
The Diploma in Customer Service (USA Standards) will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
- Contract Centre Supervisor
- Customer Service Team Leader
- Customer Relations Advisor
- Hotel Manager
- Sales Manager
Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.
Please Note: This Course is Based on USA Standards.
- Who is this course for?
- Course Description
- Method of Assessment
- Certification
- Entry Requirement
- Career Path
- This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries
- This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
- The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects
This Diploma course of Customer Service is comprehensive and is designed to cover the key areas listed below in the curriculum section. This course has been designed for 20 guided learning hours.
At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded Leve 3 Diploma in Customer Service.
- This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.
- Learners should be ages 16 or over to undertake the qualification.
- Good understanding of English language, literacy, numeracy and ICT are required to attend this course.
This certificate in customer service is all you need to jumpstart a successful career within the industry. This certificate can also help put you in line to demand for salary increments, job promotions and other incentive from your organisation. Mentioned below are some of the job positions this certificate can be used in, along with the average UK salary per annum according to www.payscale.uk,
- Call center manager – £29,817 per annum
- Customer Service Team Leader – £23,141 per annum
- Customer service Advisor – £17,131 per annum
- Hotel Manager – £26,723 per annum
- Sales Manager – £32,687 per annum
| Common Career Paths For Customer Service Team Leader |
|---|
Course Curriculum
| Getting Started | |||
| Online Training User Manual | |||
| E Certificate Download Guide | 00:00:00 | ||
| 1. Customer Service Principles | |||
| The Value of Customer Good Service | 00:19:00 | ||
| Enhancing Customer Relationship | 00:20:00 | ||
| Dealing with Customer Expectation | 00:25:00 | ||
| Problem Solving | 00:32:00 | ||
| Success of Customer Service | 00:17:00 | ||
| Exercise Files- Customer Service Principles | |||
| 2. Customer Service Essentials | |||
| Customer Service Essentials | |||
| 3. Setting Customer Service Goals & Objectives | |||
| Setting Customer Service Goals & Objectives | 00:12:00 | ||
| 4. Communication Skills for Customer Service | |||
| Communication Skills for Customer Service | 00:23:00 | ||
| 5. Customer Service Techniques | |||
| Customer Awareness | 00:17:00 | ||
| Building Teamwork for Customer Service | 00:11:00 | ||
| Exercise Files- Customer Service Techniques | |||
| 6. How to Manage Customer Service Team | |||
| Managing Customer Service Quality | 00:37:00 | ||
| Improving Service Delivery | 00:38:00 | ||
| What is Good Customer Service | 00:17:00 | ||
| Exercise Files- How to Manage Customer Service Team | |||
| 7. Improving Your Customer Service Leadership | |||
| Improving Your Customer Service Leadership | 00:35:00 | ||
| 8. Leading Customer Service Team | |||
| Leading Customer Service Team | 00:51:00 | ||
| 9. Teamworking and Team Building | |||
| Team Working and Team Building | |||
| 10. Handling Customer Complains | |||
| Handling Customer Complains | 00:07:00 | ||
| 11. How to Work With Unhappy Customers | |||
| Dealing with Angry Customers | 00:26:00 | ||
| Learning from Angry Customers | 00:26:00 | ||
| Exercise Files- How to Work with Unhappy Customers | |||
| 12. How to Gain Back Lost Customers | |||
| How to Gain Back Lost Customers | 00:40:00 | ||
| 13. Telephone Techniques | |||
| Telephone Techniques | 00:17:00 | ||
| 14. Telephone Etiquette | |||
| Telephone Etiquette | |||
| 15. Telephone Customer Service | |||
| Telephone Customer Service | 00:16:00 | ||
| 16. Power of Telephone Courtesy | |||
| Power of Telephone Courtesy | 00:19:00 | ||
| 17. Internal Customer Service | |||
| Internal Customer Service | 00:35:00 | ||
| 18. Customer Service at Call Centers | |||
| The CSR – A Powerful Choice | 00:07:00 | ||
| Getting the Professional Edge | 00:17:00 | ||
| All Important Customers | 00:11:00 | ||
| Building Your Skills | 00:24:00 | ||
| Building Your Skills with Technology | 00:08:00 | ||
| Managing your Attitude | 00:06:00 | ||
| 19. Social Intelligence | |||
| Social Intelligence | |||
| 20. Negotiation Skills | |||
| Negotiation Skills | |||
| 21. Time Management | |||
| Time Management | |||
| 22. Work Life Balance | |||
| Work Life Balance | |||
| 23. Stress Management at Workplace | |||
| Stress Management at Workplace | |||
| 24. Safety in the Work Place | |||
| Safety in the Work Place | |||
| Mock Exam | |||
| Mock Exam: Diploma in Customer Service | 01:00:00 | ||
| Final Exam | |||
| Exam: Diploma in Customer Service | 01:00:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
Tom Phiri
The course is good. very informative and have learned a lot of skills that will be useful in the customer experience industry.
Tony Newell
Helped me to learn how to manage customers more effectively. A good training for my career.
Hannah Mcavoy
I was not very knowledgeable in the subject, but after taking this course, I have learnt all that I needed to learn about customer service. Overall, this online course has helped me to develop myself and enhance my career further.
Gabe Lackmen
The course shared insights on how to be effective and efficient in a contact center. Nice Course
Ethan William
“This was a great course at a really great price! A lot of information, love the notes and Videos. and the Exams are in right level.
I would say good to follow for any one. definitely recommend this course and Global Edulink.
Thank you! ”
SolomonSwitalski
Amazing course, I’m watching the most videos again to set the concepts and looking for further info about the customer service and their theories, strategies, etc.
ErikMinix
Fantastic introduction to a subject I am very interested in.
Edda Barbara
The course met my expectations. It was the correct length. I really enjoyed completing the quizzes. I have learnt a lot.
Lee Bancroft
Very engaging and interesting. Great course!
SageVelarde
Thank you very much. It was an extremely interesting course. I particularly enjoyed the last module.
ChristoperHosein
Extremely interesting. Never thought the idea of CRM section could be so much bigger than it is usually ‘used’.
Hugh Lockhart
Inspired me to learn more and gave me a different perspective on customer relationship management.
ToraLarosa
Loved the course from beginning to end. Brilliant thank you so much. Only wish there was more on Customer service.
Lawanna Allaire
Great course. I have not studied for many of years and this course was an excellent way to get back into some personnel development in a practical and informative way.
Asa Wight
A lot of information well explained by professor Downey. Thought provoking and very interesting course.
Remona Alegria
Very insightful, good approach to teaching, and thought provoking at the same time. It is worth it.
Venice Shillings
My experience so far has been great, I’ve purchased amazing course, had a fantastic time and love my course! You couldn’t ask for anything more from Global Edulink.
Clyanne NIcolette
although I was confused on how the exams go .. you provided a very good source of education . I just hope you have Written my whole name it my certificate