Are you looking to develop your customer service skills?

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.  Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

Who is this course for?

  • This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects

√ Course Description:

This Diploma course of Customer Service is comprehensive and is designed to cover the key areas listed below in the curriculum section. This course has been designed for 75 guided learning hours.

√ Method of Assessment:

At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

√ Certification:

Successful candidates will be awarded “Diploma in Customer Service”.

√ Entry Requirement:

  • This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

√ Career Path:

There are different paths in which your career could develop, and this qualification could help you achieve a career in the following roles:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

 

Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

1. Customer Service Principles
The Value of Customer Good Service 00:19:00
Enhancing Customer Relationship 00:20:00
Dealing with Customer Expectation 00:25:00
Problem Solving 00:32:00
Success of Customer Service 00:17:00
Exercise Files- Customer Service Principles 00:00:00
2. Customer Service Essentials
Customer Service Essentials 00:00:00
3. Setting Customer Service Goals & Objectives
Setting Customer Service Goals & Objectives 00:12:00
4. Communication Skills for Customer Service
Communication Skills for Customer Service 00:23:00
5. Customer Service Techniques
Customer Awareness 00:17:00
Improving Your Customer Service Leadership 00:35:00
Building Teamwork for Customer Service 00:11:00
Exercise Files- Customer Service Techniques 00:00:00
6. How to Manage Customer Service Team
Managing Customer Service Quality 00:37:00
Improving Service Delivery 00:38:00
What is Good Customer Service 00:17:00
Exercise Files- How to Manage Customer Service Team 00:00:00
7. Improving Your Customer Service Leadership
Improving Your Customer Service Leadership 00:35:00
8. Leading Customer Service Team
Leading Customer Service Team 00:51:00
9. Teamworking and Team Building
Team Working and Team Building 00:00:00
10. Handling Customer Complains
Handling Customer Complains 00:07:00
11. How to Work with Unhappy Customers
Dealing with Angry Customers 00:26:00
Learning from Angry Customers 00:26:00
Exercise Files- How to Work with Unhappy Customers 00:00:00
12. How to Gain Back Lost Customers
How to Gain Back Lost Customers 00:40:00
13. Telephone Techniques
Telephone Techniques 00:17:00
14. Telephone Etiquette
Telephone Etiquette 00:00:00
15. Telephone Customer Service
Telephone Customer Service 00:16:00
16. Power of Telephone Courtesy
Power of Telephone Courtesy 00:19:00
17. Internal Customer Service
Internal Customer Service 00:35:00
18. Customer Service at Call Centres
The CSR – A Powerful Choice 00:07:00
Getting the Professional Edge 00:17:00
All Important Customers 00:11:00
Building Your Skills 00:24:00
Building Your Skills with Technology 00:08:00
Managing your Attitude 00:06:00
19. Social Intelligence
Social Intelligence 00:00:00
20. Negotiation Skills
Negotiation Skills 00:00:00
21. Time Management
Time Management 00:00:00
22. Work Life Balance
Work Life Balance 00:00:00
23. Stress Management at Workplace
Stress Management at Workplace 00:00:00
24. Safety in the Work Place
Safety in the Work Place 00:00:00
Mock Exam
Mock Exam: Diploma in Customer Service 01:00:00
Final Exam
Exam: Diploma in Customer Service 00:20:00

Course Reviews

4.6

4.6
164 ratings
  • 5 stars13
  • 4 stars2
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. VERY GOOD

    4

    although I was confused on how the exams go .. you provided a very good source of education . I just hope you have Written my whole name it my certificate

  2. I've purchased amazing course

    5

    My experience so far has been great, I’ve purchased amazing course, had a fantastic time and love my course! You couldn’t ask for anything more from Global Edulink.

  3. Good approach to teaching

    5

    Very insightful, good approach to teaching, and thought provoking at the same time. It is worth it.

  4. A lot of information well explained

    5

    A lot of information well explained by professor Downey. Thought provoking and very interesting course.

  5. Great course

    5

    Great course. I have not studied for many of years and this course was an excellent way to get back into some personnel development in a practical and informative way.

  6. Loved the course

    5

    Loved the course from beginning to end. Brilliant thank you so much. Only wish there was more on Customer service.

  7. Inspired me to learn more

    5

    Inspired me to learn more and gave me a different perspective on customer relationship management.

  8. Extremely interesting.

    5

    Extremely interesting. Never thought the idea of CRM section could be so much bigger than it is usually ‘used’.

  9. It was an extremely interesting course

    5

    Thank you very much. It was an extremely interesting course. I particularly enjoyed the last module.

  10. Great course!

    5

    Very engaging and interesting. Great course!

  11. I have learnt a lot.

    5

    The course met my expectations. It was the correct length. I really enjoyed completing the quizzes. I have learnt a lot.

  12. Fantastic introduction

    5

    Fantastic introduction to a subject I am very interested in.

  13. Amazing course

    5

    Amazing course, I’m watching the most videos again to set the concepts and looking for further info about the customer service and their theories, strategies, etc.

  14. DIPLOMA IN CUSTOMER SERVICE

    5

    “This was a great course at a really great price! A lot of information, love the notes and Videos. and the Exams are in right level.
    I would say good to follow for any one. definitely recommend this course and Global Edulink.
    Thank you! ”

  15. Good Course

    4

    The course shared insights on how to be effective and efficient in a contact center. Nice Course

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