A qualification like this will dramatically improve your CV and make you much more employable.
This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.
Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.
This Customer Service Essential Training course is comprehensive and is designed to cover the key areas listed under the curriculum. This course has been designed for 40 guided learning hours
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training
Common Career Paths For Customer Service Supervisor |
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1. Customer Service Principles | |||
The Value of Customer Good Service | 00:19:00 | ||
Enhancing Customer Relationship | 00:20:00 | ||
Dealing with Customer Expectation | 00:25:00 | ||
Problem Solving | 00:32:00 | ||
Success of Customer Service | 00:17:00 | ||
Exercise Files- Customer Service Principles | |||
2. Customer Service Essentials | |||
Customer Service Essentials | |||
3. Setting Customer Service Goals & Objectives | |||
Setting Customer Service Goals & Objectives | 00:12:00 | ||
4. Communication Skills for Customer Service | |||
Communication Skills for Customer Service | 00:23:00 | ||
5. Customer Service Techniques | |||
Customer Awareness | 00:17:00 | ||
Improving Your Customer Service Leadership | 00:35:00 | ||
Building Teamwork for Customer Service | 00:11:00 | ||
Exercise Files- Customer Service Techniques | |||
6. How to Manage Customer Service Team | |||
Managing Customer Service Quality | 00:37:00 | ||
Improving Service Delivery | 00:38:00 | ||
What is Good Customer Service | 00:17:00 | ||
Exercise Files- How to Manage Customer Service Team | |||
7. Improving Your Customer Service Leadership | |||
Improving Your Customer Service Leadership | 00:35:00 | ||
8. Leading Customer Service Team | |||
Leading Customer Service Team | 00:51:00 | ||
9. Team Working and Team Building | |||
Team Working and Team Building | |||
10. Handling Customer Complains | |||
Handling Customer Complains | 00:07:00 | ||
11. How to Work with Unhappy Customers | |||
Dealing with Angry Customers | 00:26:00 | ||
Learning from Angry Customers | 00:26:00 | ||
Exercise Files- How to Work with Unhappy Customers | |||
12. How to Gain Back Lost Customers | |||
How to Gain Back Lost Customers | 00:40:00 | ||
13. Telephone Techniques | |||
Telephone Techniques | 00:17:00 | ||
14. Telephone Etiquette | |||
Telephone Etiquette | |||
15. Telephone Customer Service | |||
Telephone Customer Service | 00:16:00 | ||
16. Power of Telephone Courtesy | |||
Power of Telephone Courtesy | 00:19:00 | ||
17. Internal Customer Service | |||
Internal Customer Service | 00:35:00 | ||
18. Customer Service at Call Centres | |||
The CSR – A Powerful Choice | 00:07:00 | ||
Getting the Professional Edge | 00:17:00 | ||
All Important Customers | 00:11:00 | ||
Building Your Skills | 00:24:00 | ||
Building Your Skills with Technology | 00:08:00 | ||
Managing your Attitude | 00:06:00 | ||
Mock Exam | |||
Mock Exam: Customer Service Essential Training – Level 2 | 00:40:00 | ||
Final Exam | |||
Final Exam: Customer Service Essential Training – Level 2 | 00:40:00 | ||
Certificate Download Guide | |||
Certificate Download Guide | 00:03:00 |
Alistair Mccarthy
I have learned alot during my courses and have adopted new knowledge skills as part of my job working as a customer service representative.
Logan Sutton
It is a very good programme. I am glad I came across it. Good service with quick response for course information.
Hallie Harris
The course was very informative and very easy to work with.
Eden Lloyd
I would recommend starting a course with Oplex because it is so very laid back and even the questions at the end are just what you have studied.
Eve Campbell
Easy to understand and a good refresher for those who have been in Customer Service. Thanks for all the knowledge