Customer Service Essential Training - Level 2

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 11 Guided Learning Hours (11)
Course Material Course Materialr Course Material
Number of Modules 18 Number of Modules 18
4.6( 5 REVIEWS )

Accredited By


What Will I Learn?

Develop skills in areas such as solving customer issues, managing customers commendably, offering a good level of customer service, customer retention, values and ethics of the business and professional development
Learn the fundamentals behind managing customers effectively
Be eligible to work in a large variety of jobs in many industries
Learn how to develop effective people management skills so that customers could be handled in a positive manner at all times
Ability to exhibit a high level of customer service skills to prospective employers
Gain a good qualification which will help future operations in a customer service role


A qualification like this will dramatically improve your CV and make you much more employable.

This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets.  Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.

Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

  • Who is this course for?
  • Course Description
  • Method of Assessment
  • Certification
  • Entry Requirement
  • Career Path
  • This qualification is suitable for learners aged 16 and above, giving the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects

This Customer Service Essential Training course is comprehensive and is designed to cover the key areas listed under the curriculum. This course has been designed for 40 guided learning hours

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training

  • This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course
This course is the ideal booster for aspiring individuals to land various job roles in the customer service industry. You can also use this as a foundation to study further in customer service or to win many job opportunities put forth by your employer. Below listed are some of the job roles you can land with this certificate, along with its average salary per annum according to ,
  • Customer Service Supervisor  - £19,497 per annum
  • Customer Service Team Leader – £23,141 per annum
  • Customer service Advisor -  £17,131 per annum
  • Hotel Manager – £26,723 per annum
  • Customer Service Manager – £27,792 per annum
Common Career Paths For Customer Service Supervisor

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1. Customer Service Principles
The Value of Customer Good Service 00:19:00
Enhancing Customer Relationship 00:20:00
Dealing with Customer Expectation 00:25:00
Problem Solving 00:32:00
Success of Customer Service 00:17:00
Exercise Files- Customer Service Principles
2. Customer Service Essentials
Customer Service Essentials
3. Setting Customer Service Goals & Objectives
Setting Customer Service Goals & Objectives 00:12:00
4. Communication Skills for Customer Service
Communication Skills for Customer Service 00:23:00
5. Customer Service Techniques
Customer Awareness 00:17:00
Improving Your Customer Service Leadership 00:35:00
Building Teamwork for Customer Service 00:11:00
Exercise Files- Customer Service Techniques
6. How to Manage Customer Service Team
Managing Customer Service Quality 00:37:00
Improving Service Delivery 00:38:00
What is Good Customer Service 00:17:00
Exercise Files- How to Manage Customer Service Team
7. Improving Your Customer Service Leadership
Improving Your Customer Service Leadership 00:35:00
8. Leading Customer Service Team
Leading Customer Service Team 00:51:00
9. Team Working and Team Building
Team Working and Team Building
10. Handling Customer Complains
Handling Customer Complains 00:07:00
11. How to Work with Unhappy Customers
Dealing with Angry Customers 00:26:00
Learning from Angry Customers 00:26:00
Exercise Files- How to Work with Unhappy Customers
12. How to Gain Back Lost Customers
How to Gain Back Lost Customers 00:40:00
13. Telephone Techniques
Telephone Techniques 00:17:00
14. Telephone Etiquette
Telephone Etiquette
15. Telephone Customer Service
Telephone Customer Service 00:16:00
16. Power of Telephone Courtesy
Power of Telephone Courtesy 00:19:00
17. Internal Customer Service
Internal Customer Service 00:35:00
18. Customer Service at Call Centres
The CSR – A Powerful Choice 00:07:00
Getting the Professional Edge 00:17:00
All Important Customers 00:11:00
Building Your Skills 00:24:00
Building Your Skills with Technology 00:08:00
Managing your Attitude 00:06:00
Mock Exam
Mock Exam: Customer Service Essential Training – Level 2 00:40:00
Final Exam
Final Exam: Customer Service Essential Training – Level 2 00:40:00
Certificate Download Guide
Certificate Download Guide 00:03:00

Students feedback


Average rating (5)
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    A M

    Alistair Mccarthy

    October 07, 2019
    A Great Guidance Course

    I have learned alot during my courses and have adopted new knowledge skills as part of my job working as a customer service representative.

    L S

    Logan Sutton

    September 25, 2019
    Satisfying learning experience with Global Edulink

    It is a very good programme. I am glad I came across it. Good service with quick response for course information.

    H H

    Hallie Harris

    August 17, 2019
    Informative course

    The course was very informative and very easy to work with.

    E L

    Eden Lloyd

    July 21, 2019
    Highly Recommended

    I would recommend starting a course with Oplex because it is so very laid back and even the questions at the end are just what you have studied.

    E C

    Eve Campbell

    June 10, 2019
    A good refresher course

    Easy to understand and a good refresher for those who have been in Customer Service. Thanks for all the knowledge

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