What Will I Learn?
Overview:
A qualification like this will dramatically improve your CV and make you much more employable.
This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
- Contract Centre Supervisor
- Customer Service Team Leader
- Customer Relations Advisor
- Hotel Manager
- Sales Manager
Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.
Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.
| Who is this course for? |
| ||
| Course Description | This Customer Service Essential Training course is comprehensive and is designed to cover the key areas listed under the curriculum. This course has been designed for 40 guided learning hours | ||
| Method of Assessment | At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course. | ||
Certification | Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training. | ||
Entry Requirement |
| ||
| Career Path | There are different paths in which your career could develop, including:
|
Course Curriculum
| 1. customer service principles | |||
| The Value of Customer Good Service | 00:19:00 | ||
| Enhancing Customer Relationship | 00:20:00 | ||
| Dealing with Customer Expectation | 00:25:00 | ||
| Problem Solving | 00:32:00 | ||
| Success of Customer Service | 00:17:00 | ||
| Exercise Files- Customer Service Principles | 00:00:00 | ||
| 2. customer service essentials | |||
| Customer Service Essentials | 00:00:00 | ||
| 3. setting customer service goals & objectives | |||
| Setting Customer Service Goals & Objectives | 00:12:00 | ||
| 4. communication skills for customer service | |||
| Communication Skills for Customer Service | 00:23:00 | ||
| 5. customer service techniques | |||
| Customer Awareness | 00:17:00 | ||
| Improving Your Customer Service Leadership | 00:35:00 | ||
| Building Teamwork for Customer Service | 00:11:00 | ||
| Exercise Files- Customer Service Techniques | 00:00:00 | ||
| 6. how to manage customer service team | |||
| Managing Customer Service Quality | 00:37:00 | ||
| Improving Service Delivery | 00:38:00 | ||
| What is Good Customer Service | 00:17:00 | ||
| Exercise Files- How to Manage Customer Service Team | 00:00:00 | ||
| 7. improving your customer service leadership | |||
| Improving Your Customer Service Leadership | 00:35:00 | ||
| 8. leading customer service team | |||
| Leading Customer Service Team | 00:51:00 | ||
| 9. team working and team building | |||
| Team Working and Team Building | 00:00:00 | ||
| 10. handling customer complains | |||
| Handling Customer Complains | 00:07:00 | ||
| 11. how to work with unhappy customers | |||
| Dealing with Angry Customers | 00:26:00 | ||
| Learning from Angry Customers | 00:26:00 | ||
| Exercise Files- How to Work with Unhappy Customers | 00:00:00 | ||
| 12. how to gain back lost customers | |||
| How to Gain Back Lost Customers | 00:40:00 | ||
| 13. telephone techniques | |||
| Telephone Techniques | 00:17:00 | ||
| 14. telephone etiquette | |||
| Telephone Etiquette | 00:00:00 | ||
| 15. telephone customer service | |||
| Telephone Customer Service | 00:16:00 | ||
| 16. power of telephone courtesy | |||
| Power of Telephone Courtesy | 00:19:00 | ||
| 17. internal customer service | |||
| Internal Customer Service | 00:35:00 | ||
| 18. customer service at call centres | |||
| The CSR – A Powerful Choice | 00:07:00 | ||
| Getting the Professional Edge | 00:17:00 | ||
| All Important Customers | 00:11:00 | ||
| Building Your Skills | 00:24:00 | ||
| Building Your Skills with Technology | 00:08:00 | ||
| Managing your Attitude | 00:06:00 | ||
| mock exam | |||
| Mock Exam: Customer Service | 00:40:00 | ||
| final exam | |||
| Exam: Customer Service | 00:40:00 | ||
556 STUDENTS ENROLLED
Accredited Qualification
Unit Summary
Accredited by CPD & iAP
CPD Membership No: 10582
Study independently accredited and recognised CPD courses. Gain your certification today
Buy with Confidence
All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service. MORE INFO
Paypal Credit
NUS Extra Card
Every student of Global Edulink is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.
