Customer Service Essential Training - Level 2
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (11)
Course Material
Number of Modules 18
4.6( 5 REVIEWS )
598 STUDENTS
Accredited By
What Will I Learn?
Develop skills in areas such as solving customer issues, managing customers commendably, offering a good level of customer service, customer retention, values and ethics of the business and professional development
Learn the fundamentals behind managing customers effectively
Be eligible to work in a large variety of jobs in many industries
Learn how to develop effective people management skills so that customers could be handled in a positive manner at all times
Ability to exhibit a high level of customer service skills to prospective employers
Gain a good qualification which will help future operations in a customer service role
Overview
A qualification like this will dramatically improve your CV and make you much more employable.
This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
- Contract Centre Supervisor
- Customer Service Team Leader
- Customer Relations Advisor
- Hotel Manager
- Sales Manager
Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.
Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.
- Who is this course for?
- Course Description
- Method of Assessment
- Certification
- Entry Requirement
- Career Path
- This qualification is suitable for learners aged 16 and above, giving the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts
- This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
- The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects
This Customer Service Essential Training course is comprehensive and is designed to cover the key areas listed under the curriculum. This course has been designed for 40 guided learning hours
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training
- This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage
- Learners should be ages 16 or over to undertake the qualification
- Good understanding of English language, literacy, numeracy and ICT are required to attend this course
This course is the ideal booster for aspiring individuals to land various job roles in the customer service industry. You can also use this as a foundation to study further in customer service or to win many job opportunities put forth by your employer. Below listed are some of the job roles you can land with this certificate, along with its average salary per annum according to www.payscale.uk ,
- Customer Service Supervisor - £19,497 per annum
- Customer Service Team Leader – £23,141 per annum
- Customer service Advisor - £17,131 per annum
- Hotel Manager – £26,723 per annum
- Customer Service Manager – £27,792 per annum
| Common Career Paths For Customer Service Supervisor |
|---|
| Â Â |
Key Features
Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842Course Curriculum
| 1. Customer Service Principles | |||
| The Value of Customer Good Service | 00:19:00 | ||
| Enhancing Customer Relationship | 00:20:00 | ||
| Dealing with Customer Expectation | 00:25:00 | ||
| Problem Solving | 00:32:00 | ||
| Success of Customer Service | 00:17:00 | ||
| Exercise Files- Customer Service Principles | |||
| 2. Customer Service Essentials | |||
| Customer Service Essentials | |||
| 3. Setting Customer Service Goals & Objectives | |||
| Setting Customer Service Goals & Objectives | 00:12:00 | ||
| 4. Communication Skills for Customer Service | |||
| Communication Skills for Customer Service | 00:23:00 | ||
| 5. Customer Service Techniques | |||
| Customer Awareness | 00:17:00 | ||
| Improving Your Customer Service Leadership | 00:35:00 | ||
| Building Teamwork for Customer Service | 00:11:00 | ||
| Exercise Files- Customer Service Techniques | |||
| 6. How to Manage Customer Service Team | |||
| Managing Customer Service Quality | 00:37:00 | ||
| Improving Service Delivery | 00:38:00 | ||
| What is Good Customer Service | 00:17:00 | ||
| Exercise Files- How to Manage Customer Service Team | |||
| 7. Improving Your Customer Service Leadership | |||
| Improving Your Customer Service Leadership | 00:35:00 | ||
| 8. Leading Customer Service Team | |||
| Leading Customer Service Team | 00:51:00 | ||
| 9. Team Working and Team Building | |||
| Team Working and Team Building | |||
| 10. Handling Customer Complains | |||
| Handling Customer Complains | 00:07:00 | ||
| 11. How to Work with Unhappy Customers | |||
| Dealing with Angry Customers | 00:26:00 | ||
| Learning from Angry Customers | 00:26:00 | ||
| Exercise Files- How to Work with Unhappy Customers | |||
| 12. How to Gain Back Lost Customers | |||
| How to Gain Back Lost Customers | 00:40:00 | ||
| 13. Telephone Techniques | |||
| Telephone Techniques | 00:17:00 | ||
| 14. Telephone Etiquette | |||
| Telephone Etiquette | |||
| 15. Telephone Customer Service | |||
| Telephone Customer Service | 00:16:00 | ||
| 16. Power of Telephone Courtesy | |||
| Power of Telephone Courtesy | 00:19:00 | ||
| 17. Internal Customer Service | |||
| Internal Customer Service | 00:35:00 | ||
| 18. Customer Service at Call Centres | |||
| The CSR – A Powerful Choice | 00:07:00 | ||
| Getting the Professional Edge | 00:17:00 | ||
| All Important Customers | 00:11:00 | ||
| Building Your Skills | 00:24:00 | ||
| Building Your Skills with Technology | 00:08:00 | ||
| Managing your Attitude | 00:06:00 | ||
| Mock Exam | |||
| Mock Exam: Customer Service Essential Training – Level 2 | 00:40:00 | ||
| Final Exam | |||
| Final Exam: Customer Service Essential Training – Level 2 | 00:40:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
Alistair Mccarthy
I have learned alot during my courses and have adopted new knowledge skills as part of my job working as a customer service representative.
Logan Sutton
It is a very good programme. I am glad I came across it. Good service with quick response for course information.
Hallie Harris
The course was very informative and very easy to work with.
Eden Lloyd
I would recommend starting a course with Oplex because it is so very laid back and even the questions at the end are just what you have studied.
Eve Campbell
Easy to understand and a good refresher for those who have been in Customer Service. Thanks for all the knowledge