Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service.
If you or your staff have to deal with customers either face to face or over the telephone, then effective customer care training is essential in enabling you to develop a customer caring attitude to delivering service effectively and consistently. Global Edulink is a leading online course provider, so we have designed this course to enhance customer service skills, so you can prove to employers and recruiters that you are able to provide customer service to the highest standard.
Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.
This course has been designed for 16 guided learning hours.
At the end of the course learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded a Diploma in Telephone Skills Training.
|Common Career Paths For Customer Service Representative (CSR)|
|Online Training User Manual||00:00:00|
|E Certificate Download Guide||00:00:00|
|1. Customer Service Principles|
|The Value of Customer Good Service||00:19:00|
|Enhancing Customer Relationship||00:20:00|
|Dealing with Customer Expectation||00:25:00|
|Success of Customer Service||00:17:00|
|Exercise Files- Customer Service Principles||00:00:00|
|2. Excellent Customer Service Process|
|Excellent Customer Service Process||00:00:00|
|3. Communication Skills for Customer Service|
|Communication Skills for Customer Service||00:23:00|
|4. Customer Service Techniques|
|Improving Your Customer Service Leadership||00:35:00|
|Building Teamwork for Customer Service||00:11:00|
|Exercise Files- Customer Service Techniques||00:00:00|
|5. Handling Customer Complains|
|Handling Customer Complains||00:07:00|
|6. Telephone Techniques|
|7. Telephone Etiquette|
|8. Telephone Customer Service Process|
|Telephone Customer Service||00:16:00|
|9. Power of Telephone Courtesy|
|Power of Telephone Courtesy||00:19:00|
|10. Internal Customer Service|
|Internal Customer Service||00:35:00|
|11. Customer Service at Call Centres|
|The CSR – A Powerful Choice||00:07:00|
|Getting the Professional Edge||00:17:00|
|All Important Customers||00:11:00|
|Building Your Skills||00:24:00|
|Building Your Skills with Technology||00:08:00|
|Managing your Attitude||00:06:00|
|Mock Exam: Telephone Skills Diploma||00:40:00|
|Final Exam: Telephone Skills Diploma||00:40:00|